# 5. Using the Team inbox Module

Published 2025-10-15

> Description: The Teaminbox module brings together all customer conversations in one place, enabling Team members to reply, filter, label, assign, and resolve conversations efficiently. Accessing Teaminbox Go to the Teami

**Description:**  
The **Teaminbox** module brings together all customer conversations in one place, enabling **Team members** to reply, filter, label, assign, and resolve conversations efficiently.

### **Accessing Teaminbox**

1.  Go to the **Teaminbox** module from the sidebar.
2.  You will see a list of all current and past conversations.

### **Reply to a Conversation**

1.  Click on a conversation to open it.
2.  In the **"To send your message"** field, type your response.
3.  Click **Send** to reply.

### **Resolve a Conversation**

1.  Open a conversation.
2.  Click the **Resolve** button in the top right corner to mark the conversation as closed.

Note: If the **Customer** replies again, the conversation will reopen automatically and return to active status.

1.  To view resolved conversations:  
    Go to **Status** → **Resolved**.

### **Assign a Conversation to a Team Member**

1.  Open a conversation.
2.  In the **"Assign to: Member"** dropdown (top left), choose the **Team member** who will handle the response.
3.  This assigns responsibility for the conversation.

### **Filter Conversations**

1.  Click the **three lines (☰)** icon in the top-left corner.
2.  Filter by:
    -   **Channel** (e.g., Webchat, Email, Messenger)
    -   **Brand**
    -   **Segment**
    -   **Integration**

-   **Tag**

1.  Click the desired filter value to display matching conversations.

Example: Selecting **Integration → Facebook Messenger** will show only Facebook conversations.

### **Filter Conversations by Date**

1.  Click the **Date** filter in the Teaminbox view.
2.  Choose the date range and click **Filter**.
3.  All relevant conversations will appear.