# Connecting Instagram Post

Published 2025-04-29

> Instructions to help you make the right Instagram Post connection. Connect Instagram Post Go to Settings . Navigate to Integration . Select Instagram Post and click +Add . Click Continue with Instagram and log in using t

Instructions to help you make the right Instagram Post connection.

### **Connect Instagram Post**

1.  **Go to Settings**.
2.  Navigate to **Integration**.
3.  Select **Instagram Post** and click **+Add**.
4.  Click **Continue with Instagram** and log in using the **Admin** account of the Instagram business account you want to connect.
    
    > **Important:**
    
    1.  The account must have **Admin** rights to connect successfully.
    2.  Changing the Instagram password of the connected Admin account will disconnect the integration.
    3.  It is recommended to use a **non-personal, unused Admin account** to avoid any connection issues.
5.  Click **Next**.
6.  Click **Select** next to the Instagram business account name.
    1.  Ensure the business account is **Selected**.
7.  In the **Integration Name** field, enter \[Insta post\] followed by the Instagram business account name.
8.  Select the **Brand** section.
    1.  If you haven’t created one, click **Create Brand**, then select it.
9.  Select the **Channel** section.
    1.  If you haven’t created one, click **Create Channel**, then select it.
10.  Click **Save** to save the settings.

### **Test the Connection**

1.  **Write a comment** under any post on the Instagram business account.
2.  Go to the **erxes Team Inbox** window.
    1.  The comment should appear under the conversation section in the Team Inbox.
3.  In the **To send your message** section, type a response to the comment.
4.  Check if your response reaches the user’s Instagram post.

### **Troubleshooting (If Instagram Post comment is not Arriving in TeamInbox)**

1.  #### 1\. **Check if the Team member is part of the Channel**
    
2.  Go to **Settings → Channel**.
3.  Check if your **erxes account** is listed under **Members**.
4.  #### 2\. **Ensure Channel is selected in Instagram Post integration**
    
5.  Go to **Settings → Integration**.
6.  Click on **Instagram Post**.
7.  Click **Edit** and make sure the **Channel** is selected.
8.  #### 3\. **Recheck Instagram connection**
    
9.  Go to **Settings → Integration**.
10.  Click **+Add** under **Instagram Post**.
11.  Click **Next**.
12.  Click **Select** next to the Instagram business account name.
     1.  If **Select** is available, consider the connection missing and select the **Integration name**, **Brand**, and **Channel** again to save.
     2.  If you cannot select, assume the connection is successful and try other methods or contact **erxes Support** for assistance.
13.  This process should ensure that Instagram Post integration is correctly set up and functioning in **Team Inbox**.

**Illustrated instructions** :

1.  **Go to Settings** .  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io/RXkZYanFUkV9DaqiV3OeJerxesund.png)
2.  Go to **Integration .**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FVNvfVKiTMFzxqWtGKs7jjchoseintegrationss.png)
3.  Select **Instagram Post** and click **+Add .**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2F0bHjYTcHwztcOMErIdZhmigpostadd.png)
4.  **Click Continue with Instagram and log in as the "Admin" account** of the Instagram business account you want to connect .
    
    -   **Note** : If the account is not an "Admin" account, the connection will not be successful, and the "Admin" account that has been connected cannot change its Instagram password. The connection will be disconnected every time it is changed. Therefore, Erxis recommends that you create an account that is not used by the "Admin" account and connect it.
    -   If the "Admin" account's **"Admin" rights** are revoked, the connection will be lost. Only the "Admin" account will be able to reconnect properly, so it is necessary to select the correct "Admin" account.
    
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FqFAHWrx5pJxHds4LLaezTigcontinuewithfb.png)
    
5.  Click the **Next button.**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2F1yXWuUaM1Q1BI0NlyYBn9igaccselect.png)
6.  Click **Select** next to the Instagram business account name .
    
    -   **It must be Selected** .
    
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FBNAQfxlc1lu0xFr0kgWGZigpostpageselect.png)
    
7.  **In the Integration Name** field, enter **\[Insta post\] as the Instagram business account name .**
8.  **Select the Brand** section. (If you haven't created one, you can create one by clicking **Create Brand and selecting it).**
9.  **Select the Channel** section. (If you haven't created one, you can create one by clicking **Create Channel and selecting it).**
10.  **Click the Save** button to save the settings.  
     ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FlmNkEj72l7qANFPnZqOZRigpostsave.png)

**Test and check:**

1.  Write a comment under the post of the Instagram business account.  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FIXt8K8j3TgPwWx3BlBOqligpostig.png)
2.  Go to the **erxes Team Inbox window.**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FzzRdNMPrzvNFWwOFs4hJQispostinbox.png)
3.  The post you wrote will be successful if it enters this section.
4.  In the "To send your message" section, type your response to the conversation and check if it reaches the user's post on the other side.

**If Instagram Post is not arriving in TeamInbox, here are some things to check:**

**Check if the erxes account you are checking is included in the channel:**

1.  **Go to Settings** .  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io/RXkZYanFUkV9DaqiV3OeJerxesund.png)
2.  **Go to Channel** .  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FEH2LvZBK5N5l5Ze4dYumHchosechsnnell.png)
3.  **Check if your information is in the Member** section (erxes Account name).  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2F3cHSld98Oz3iSYgCoDKGNsettchanneledit.png)  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FcxhxD59kuSE81BpKv7hFWchannelchosemember.png)  
      
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FhQWO8kWLlo6RnIrryRK5Osaveechannal.png)

**Check if Channel is selected in Instagram connection:**

1.  **Go to Settings** .  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2F7ALJIWrz9J440Chn2WT6Echosesettings.png)
2.  **Go to Integration** .  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FVNvfVKiTMFzxqWtGKs7jjchoseintegrationss.png)
3.  Click on **Instagram Post .**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FO3hCRXJQ5EYWZzlTQxOtPigpostbigchose.png)
4.  Click the **Edit button and make sure Channel is selected.**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FU9vdTvffZpMhJ22MeesfJigpostcheckedit.png)

**Recheck your Instagram connection:**

1.  **Go to Settings** .
2.  **Go to Integration** .
3.  **Click +Add in the Instagram Post** section .
4.  Click the **Next button.**
5.  Click **Select** next to the Instagram business account name .
    -   **If Select is available** , consider the connection missing and select **Integration name** , **Brand** , and **Channel** again to save.
    -   **If you are unable to select** , please assume the connection was successful and try other methods again, or contact our support team for assistance.