# Connecting Viber

Published 2025-04-29

> Step 1: Add the Viber Channel Go to Settings . Navigate to Integration . In the Viber section, click +Add . Name : Enter a name for your Viber channel (e.g., "[Viber] Business Support"). Token : In the Token section, ent

### **Step 1: Add the Viber Channel**

1.  **Go to Settings**.
2.  Navigate to **Integration**.
3.  In the **Viber** section, click **+Add**.
4.  **Name**:
    -   Enter a name for your Viber channel (e.g., "\[Viber\] Business Support").
5.  **Token**:
    -   In the **Token** section, enter the Viber bot token information.
    -   If your Viber bot is not created yet, you can create it by visiting [Viber's Partner Portal](https://partners.viber.com/).
    -   After creating the bot, you’ll receive the **Token** information. Copy it and paste it into this section.
6.  **Brand**:
    -   Select the brand that you want to connect to.
7.  **Channel**:
    -   Select the channel through which you will communicate.
8.  Click **Save** to save the settings.

### **Step 2: Test the Viber Bot**

1.  Open the **Viber app** and send a message to the bot you created.
2.  Go to the **erxes Team Inbox window**.
3.  Check if the message you sent is arriving in **TeamInbox**.
4.  Write a **reply** and confirm that the message successfully reaches the user on their Viber app.

### **Step 3: Troubleshooting (If Viber Messages are Not Appearing in TeamInbox)**

#### 1\. **Check if your erxes account is included in the channel**

-   Go to **Settings → Channel**.
-   Check if your **erxes account name** is listed in the **Member** section.

#### 2\. **Ensure Channel is selected for Viber connection**

-   Go to **Settings → Integration**.
-   Click on the **Viber section**.
-   Click the **Edit** button and make sure the **Channel** is selected.

This tutorial explains step by step how to connect a Viber channel on the erxes platform. Connecting a Viber channel will allow you to communicate with your users directly via messenger.

**Instructions with pictures:**

1.  Go to **Settings**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io/RXkZYanFUkV9DaqiV3OeJerxesund.png)
2.  Go to **Integration**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FVNvfVKiTMFzxqWtGKs7jjchoseintegrationss.png)
3.  Click **+Add in the Viber** section .  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2F9XvSGUasUa8K6PeiRfNjmviberadd.png)
4.  **In the Name** field, enter the name of the Viber channel you want to connect to _(for example: "\[Viber\] Business Support")_
5.  Enter the Viber bot token information in **the Token section.**
    -   If your Viber bot is not yet created, you can create one by visiting the following link: [**https://partners.viber.com/**](https://partners.viber.com/)  
        ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FBMzjqh8yDs1j0RFEJzqmEviberlink.png)
    -   After creating the bot, **the Token** information will appear, copy it and enter it in this section.  
        ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FAxguHwOucmELeQhiyWOShvibercopytoken.png)
6.  **Brand** – Select the brand to connect to.
7.  **Channel** – Select the channel to communicate with.
8.  Click the **Save button to save the settings.**  
    ![](https://office.erxes.io/gateway/read-file?key=office-erxes-io%2FEqKFfDctx8kxFMHMqZ6BPvibersave.png)

**Try it:**

1.  The user will test the bot by sending a message through their Viber app.
2.  Go to the **erxes Team Inbox window**
3.  Check if the sent message is arriving in **TeamInbox**
4.  Write a reply and confirm that the message has been sent to the user.