# Creating and Using Response Templates

Published 2025-04-29

> Responses, or canned response templates, allow you to quickly send messages with the same content that you frequently send to your users. This saves users time and helps standardize service quality. Instructions : Go to

Responses, or canned response templates, allow you to quickly send messages with the same content that you frequently send to your users. This saves users time and helps standardize service quality.

**Instructions**:

1.  Go to the **Settings** section.
2.  Click on **Responses**.
3.  Click the **New response template** button to create a new template.
4.  Enter the following information:
    -   **Brand** – Choose the brand that the template will be used for.
    -   **Name** – Enter a name for the response template (choose a name that is easy to identify internally).
    -   **Content** – Enter the message content to be sent (can be a combination of HTML and text).
5.  Click the **Save** button to save the template.

**Try it out**: Using a Pre-made Template

1.  Go to **Team Inbox**.
2.  Click to enter a conversation with a contact.
3.  Use your responses in one of two ways:
    -   Search by typing the response keyword.
    -   Click the **Response Template** button to the left of the **Send** button in the lower-right corner.
4.  Choose the correct response.
5.  Click the **Send** button to send the message to the user.