# [Import] Ticket

Published 2026-02-24

> Hello, you can import the Complaint field information or Ticket by following the instructions below. Go to the Settings menu. Go to Import & Export and select Import. Go to Ticket by clicking Next. Click on Download temp

Hello, you can import the Complaint field information or Ticket by following the instructions below.  

1.  Go to the **Settings menu.**
2.  **Go to Import & Export** and select Import.
3.  **Go to Ticket** by clicking Next.
4.  **Click on Download template** to download the Excel template and enter your information.
5.  Download as **a CSV file**
6.  **Choose a file to upload your cards:** Enter ticket and click Next.
7.  **In the Select Property** section, match the header column with the erxis header information and give it a Name.
8.  Check and save the **CheckDisclaimer .**
9.  Check the results to see if the import was successful in the **See Records result section.**