# [Surveys]

Published 2026-10-09

> Surveys — Create and Manage Customer Feedback Surveys The Surveys section in Frontline lets you create, send, and track feedback surveys. Surveys help you collect customer opinions, measure satisfaction, and improve your

**Surveys — Create and Manage Customer Feedback Surveys**

The **Surveys** section in Frontline lets you create, send, and track feedback surveys. Surveys help you collect customer opinions, measure satisfaction, and improve your service.

#### How to open Surveys

1.  In the left sidebar, click **Plugins**.
2.  Select **Frontline**.
3.  Click **Surveys**.
4.  ![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/1d7d6f69-da32-41c6-a633-3740473aad00/public)
    

The survey list shows each survey card with:

-   **Name:** Survey title
-   **Question:** Main question text
-   **Status:** Active or inactive
-   **Options:** Answer choices with vote counts and percentages
-   **Total votes, voters, and sends**

When you have more than one survey, they will appear side by side in the list.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/912aabbc-a4f2-43a4-c4ea-2b50d9856300/public)

#### How to manage surveys through channel settings

Surveys are connected to channels. To manage surveys for a specific channel:

1.  Click **Settings** in the left sidebar.
2.  Go to **Channels** under the Frontline section.
3.  ![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/63779d1f-07d5-4416-1ae4-a7eff0ff8f00/public)
    
4.  Click the channel you want to manage, for example **Test Channel**.
5.  Scroll down and click **Manage channel surveys**.
6.  ![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/a87ff8b6-007a-4aef-4253-06476add5d00/public)
    

This will open the surveys list for that channel.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/e3cd6a11-a9c4-443d-adc3-d3bf350b5e00/public)

#### How to create a new survey

1.  In the Surveys view, click the **\+ Create survey** button at the top right.
2.  ![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/a47b6e6b-4ac2-4cf5-b801-aacda36b5c00/public)
    
3.  The survey builder opens with three steps.

Step 1: General

Fill in the basic survey information:

-   **Title:** Enter the survey name
-   **Brand:** Select the brand this survey belongs to

The right side shows a live preview of how the survey will look on desktop, tablet, and mobile.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/0b7f9c0c-0de8-42d1-1c2c-1080195ea300/public)

Click **Next step** to continue.

Step 2: Content

Add your survey questions and answer options.

-   **Steps:** Add a title for this step
-   **Question:** Type the question you want to ask
-   **Attachments:** Upload an attachment if needed
-   **Options:** Add answer choices

You can add multiple options for respondents to choose from.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/47976b79-8bb1-4d1a-1a69-a88a4886a400/public)

The preview on the right updates automatically as you build your survey.

Click **Next step** when finished.

Step 3: Confirmation

Set the final survey settings:

-   **Duration:** Choose how long the survey will be active

Review your survey in the preview panel. The confirmation screen also shows a summary of the steps and questions.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/54836aa0-1298-42fe-00b9-70956ec92500/public)

Click **Create survey** to publish it.

#### How to read survey results

Once surveys are active and responses come in, the survey cards will display:

-   Votes per option
-   Percentage for each option
-   Total votes, voters, and sends
-   
    

> 💡 **Tip:** Keep your surveys short and clear to get more responses. One main question per survey usually works best.