# [Team inbox]

Published 2026-10-09

> Team Inbox — Shared Team Channels The Team Inbox contains shared communication channels that your whole team can access. Each channel represents a connected source, such as a support email, social media page, or chat wid

**Team Inbox — Shared Team Channels**

The **Team Inbox** contains shared communication channels that your whole team can access. Each channel represents a connected source, such as a support email, social media page, or chat widget.

#### How to open Team Inbox

1.  Click **Frontline** in the left sidebar.
2.  Open **Inbox**.
3.  In the left panel, expand **Team inbox**.
4.  Select a channel, for example **Test Channel**.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/0f2c3843-f833-45c9-916f-a9d07fc4e700/public)

#### What you can do in Team Inbox

-   View all team conversations in one place
-   Assign messages to yourself or other team members
-   Reply to customers together with your team
-   Filter by channel, status, or response time

> 💡 **Tip:** Make sure unassigned messages in the Team Inbox are picked up quickly to avoid delays.