# [Work Queue]

Published 2026-10-09

> Work Queue — Manage Your Assigned Tasks The Work Queue helps you keep track of conversations that need your attention. It is divided into four main views: Assigned To Me , Mentions , Unassigned , and Awaiting Response .

**Work Queue — Manage Your Assigned Tasks**

The **Work Queue** helps you keep track of conversations that need your attention. It is divided into four main views: **Assigned To Me**, **Mentions**, **Unassigned**, and **Awaiting Response**.

#### How to open Work Queue

1.  In the left sidebar, click **Plugins**.
2.  Select **Frontline**.
3.  Click **Inbox**.
4.  In the left panel, expand the **Work queue** section.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/180b1616-6c04-42f1-2d41-e973f373e700/public)

#### Work Queue views

**Assigned To Me** Shows all conversations that are assigned directly to you. This is your personal to-do list within the team inbox.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/dd7a1700-227f-4fd2-99e2-49e6f801c900/public)

**Mentions** Displays conversations where someone has mentioned you using @. Use this view to quickly find messages that require your input.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/28f91de0-a0c6-4266-73b8-2573afb65800/public)

**Unassigned** Lists conversations that have not been assigned to any team member yet. Managers can use this view to distribute work.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/08a402ef-415c-4f21-96fd-526e744eda00/public)

**Awaiting Response** Shows conversations where a reply is expected. This helps you follow up on pending customer or team messages.

![](https://imagedelivery.net/5m26Aj-CutMXPPNacMs_yQ/2da622e1-f185-43c5-f591-38377a956300/public)

#### How to filter conversations

1.  Click the filter icon at the top of the conversation list.
2.  Choose from the available filters such as Unresolved, Resolved, Unassigned, Participated, Awaiting response, Automation status, By Channel, Integration Type, or Created at.
3.  The conversation list will update automatically.

> 💡 **Tip:** Use the **Awaiting Response** view daily to make sure no message is left unanswered.