# Handbook

How erxes works as a company: our mission, how we sell and support, and what it's like to work here.

- [Ticketing Process](https://erxes.io/handbooks/ticketing-process_2.md): Use the Ticketing feature to track issues related to the erxes experience. A ticket is a work request created in response to a situation that requires further investigation. Examp…
- [12. The Fulfillment Step](https://erxes.io/handbooks/12-the-fulfillment-step.md): Fulfillment begins the closing phase of the selling cycle. You either "close the sale or close the file." The two steps of closing are Fulfillment and Post-Sell. During the closin…
- [11. The Decision Step](https://erxes.io/handbooks/11-the-decision-step.md): How many times have you given a presentation to a customer who, at best, could only say, "No," and at worst, could only say, "I want to think it over"? There was never a chance th…
- [10. The Budget Step](https://erxes.io/handbooks/10-the-budget-step.md): The salesperson must understand what financial impact the buyer's goals and challenges have on their overall business and/or personal situation. Once the salesperson understands t…
- [9. Anatomy of a Prospecting Call](https://erxes.io/handbooks/9-anatomy-of-a-prospecting-call.md): 5-Steps Prospecting Call Overview 1. Comfort Differentiate yourself from the typical salesperson using pattern interrupt. Make the prospect comfortable enough to engage using an U…
- [8. Negative Reverse Selling](https://erxes.io/handbooks/8-negative-reverse-selling.md): What is negative reverse selling? Negative reverse selling is a sales strategy that uses a completely different approach than conventional sales methods. If you're in sales, using…
- [7. Transactional Analysis](https://erxes.io/handbooks/7-transactional-analysis.md): The three ego states are called - Parent, Adult and Child ego states . These three ego states comprise individual personality. Each ego state is an entire system of thoughts, feel…
- [6. Reversing](https://erxes.io/handbooks/6-reversing.md): 6.1 Learning to Ask Questions Reversing is the strategy of asking a question in response to a prospect's question. This technique is a powerful tool to uncover the prospect's inte…
- [5. The Pain Step](https://erxes.io/handbooks/5-the-pain-step.md): 5.1 Understanding the Prospect's Challenges Pain exists when there is a gap between what people have now and what they want. People make buying decisions emotionally and justify t…
- [4. Up-Front Contracts](https://erxes.io/handbooks/4-up-front-contracts.md): 4.1 Setting Expectations Each time you begin a call, you should outline the expectations of both your company and the prospect. Each side has issues that they want to talk about.…
- [3. Bonding & Rapport](https://erxes.io/handbooks/3-bonding-rapport.md): Depending on the way people receive information, they are divided into three categories: visual prospect, auditory prospect, and kinesthetic prospect. Awareness of these 3 types o…
- [2. Setting goals](https://erxes.io/handbooks/2-setting-goals.md): 2.1 Values, Goals, Actions Values: We need to understand the underlying values that support our goals: Family - spouse, children, relatives Financial-financial security, money in…
- [1. The Core 7 Steps of Sales System](https://erxes.io/handbooks/1-the-core-7-steps-of-sales-system.md): 1. Bonding & Rapport/Pattern Interrupt Your job as a sales professional is to make the prospect comfortable with you by NOT sounding like a slick salesperson. You will need to low…
- [Lesson 1: Scrum](https://erxes.io/handbooks/lesson-1-scrum.md): This article introduces you to the basics of Scrum and what it tries to solve. We all have a job to do. Our job requires getting tasks done. An organization prospers when all task…
- [Additional Tips: For the Sales Team💡](https://erxes.io/handbooks/additional-tips-for-the-sales-team.md): Be able to decline sales attempts at the right time A salesperson must have a desire to sell, never a need to sell. You won't get a good deal if the buyer pressures you to underst…
- [Additional tips: What skills should a salesperson possess? 💁](https://erxes.io/handbooks/additional-tips-what-skills-should-a-salesperson-possess.md): Be positive People are more attracted to positive people, not just salespeople. As a salesperson, it's even more important to always be positive and engaging. The concept of posit…
- [Additional Tips: Steps in the Sales Process ⚙️](https://erxes.io/handbooks/additional-tips-steps-in-the-sales-process.md): 1. Potential buyer Prospecting is the process of finding new sources to start the sales process. It's an important part of the sales process and for most sales managers, it's part…
- [Additional tips: erxes sales team calling standard 📞](https://erxes.io/handbooks/additional-tips-erxes-sales-team-calling-standard.md): 1. Enterprise Sales Call Example 1 How are you? Good day. I am contacting your organization from erxes Inc - Digital Marketing Company to discuss cooperation with you. Is it okay…
- [Additional tips: erxes sales team email standards 📧](https://erxes.io/handbooks/additional-tips-erxes-sales-team-email-standards.md): Standard 1 Dear ……………… and Company colleagues, For the past 12 years, our erxes Inc has distinguished itself from other technology companies with its brand service of creating e-t…
- [How to check BUGS](https://erxes.io/handbooks/how-to-check-bugs.md): All bugs that appear on erxes are classified into Saas, Open Source and ALL. Below are instructions on how to check for issues. OPEN SOURCE / SELF HOSTED VERSION Features: The fea…
- [Onboarding Stages](https://erxes.io/handbooks/onboarding-stages.md): 1. Configuring the server /For users using the open source version/ Provide with informations on erxes and plugin installation, payment procedures, and how to get supports easily.…
- [How to effectively use Gsuite apps?](https://erxes.io/handbooks/how-to-effectively-use-gsuite-apps.md): his article will give you helpful tips on to optimize your use of GSuite, such as Gmail, Calendar, Docs, etc. Google Calendar How to decline an event you've been invited to? If yo…
- [Customer Success Ground Rule](https://erxes.io/handbooks/customer-success-ground-rule.md): Guidelines and Best Practices that we follow in carrying out our roles effectively 24*7 Availability – It has to always be on whether you are open or have closed the shop for the…
- [Customer Success Support Process](https://erxes.io/handbooks/customer-success-support-process.md): The customer support process is the total of all the activities involved in customer service. Definition The customer support process is the total of all the activities involved i…
- [The role of a Customer Success Manager](https://erxes.io/handbooks/the-role-of-a-customer-success-manager.md): Customer success managers facilitate the communication between a business and its customers. Customer success managers facilitate the communication between a business and its cust…
- [Ticketing Process](https://erxes.io/handbooks/ticketing-process.md): Use the Ticketing feature to track issues related to the erxes experience. A ticket is a work request created in response to a situation that requires further investigation. Examp…
- [How to create tickets](https://erxes.io/handbooks/how-to-create-tickets.md): This is where you can see the ticket creating standard. home INTRODUCTION With tickets, you can organize your customer inquiries in one place and track trends over time. You can c…
- [How to Respond to an Angry Customer](https://erxes.io/handbooks/how-to-respond-to-an-angry-customer.md): Respond as soon as possible. Apologize for their negative experience. Explain what may have gone wrong. Provide context for what happened. Reassure the customer that this won't ha…
- [The operational activities planned for the year 2022](https://erxes.io/handbooks/the-operational-activities-planned-for-the-year-2022.md): Below are the operational activities planned for the year 2022. ТОГТМОЛ ТӨЛӨВЛӨГДСӨН ҮЙЛ АЖИЛЛАГААНЫ ТАЙЛБАР A. HАPPY HOUR The aim of the activity is to introduce new members of t…
- [The Operational Report](https://erxes.io/handbooks/the-operational-report.md): Hope you are doing well, here is a quick update on our operation from last month at ERXES Inc. Global Highlights: We launched an experience operating system (XOS) re-branded versi…
- [Company Strategic Plan 2022-2025](https://erxes.io/handbooks/company-strategic-plan-2022-2025.md): We are presenting to you the strategic business plan for the Erxes team to be implemented from 2022 to 2025 below. 1. Summary of business Erxes aims to integrate the marketing, sa…
- [Financial Report 2021](https://erxes.io/handbooks/financial-report-2021.md): We are pleased to present our 2021 business report to all of you which shows what we achieved significant accomplishments, including successful projects with substantial revenue g…
- [Inquiry form](https://erxes.io/handbooks/inquiry-form.md): https://w.office.erxes.io//test?type=form&brand_id=ASJrzQ&form_id=KXSvFK
- [Cold Calling Script](https://erxes.io/handbooks/cold-calling-script.md): GOAL: BOOK DEMO APPOINTMENT OR GET SURVEY INFORMATION MAKE CALL TO CUSTOMER This is simply a guide please dont read it word for word NO ANSWER Leave a message via voice, SMS and e…
- [5. Rules of Performance evaluation](https://erxes.io/handbooks/5-rules-of-performance-evaluation.md): Learn more about how team members' salaries are calculated and what opportunities you have to increase your salary here. Our salary is made up of the following 3 factors. Performa…
- [4. Rule of Communication 🗣️](https://erxes.io/handbooks/4-rule-of-communication.md): Building a satisfying relationship with your customers and team members is not easy. Especially for those of us who work in an environment that depends on many factors, such as wo…
- [3. Rules of Co-Founders 👑](https://erxes.io/handbooks/3-rules-of-co-founders.md): POLICIES 🚨 Be brave Be responsible Be grateful Have mutual respect Be able to fully listen to each other's words Work to ensure strong mutual relations Always remove misunderstan…
- [2. Rule of Team Leaders 🙌](https://erxes.io/handbooks/2-rule-of-team-leaders.md): As a leader, you are a conqueror who defines the new general line, vision, goals, principles, values, and direction of the organization. 😊 First of all, I would like to thank you…
- [1. Rule of Team Members 👥](https://erxes.io/handbooks/1-rule-of-team-members.md): Vision Our vision is to be a place where everyone can create their unique experiences for the better. Mission Essentially, our mission is to create great experiences for +20% of t…
- [An opportunity to become erxes' shareholder with discounted price](https://erxes.io/handbooks/an-opportunity-to-become-erxes-shareholder-with-discount.md): INTRODUCTION We are offering the opportunity to buy our company's shares at a 10% discount only to our team members 🤝 It's been nearly a year since we began trading shares of Erx…
- [Join NCP Sports Club at discounted rates](https://erxes.io/handbooks/join-ncp-sports-club-at-discounted-rates.md): 🚨 ATTENTION to those who take time for their health by regularly going to the gym and swimming pool, or who have the desire to adopt a routine. We are excited to announce new opp…
- [Sales & Support](https://erxes.io/handbooks/sales-support.md): 1. General Information Updated at: 2022.11.11 Department belongs to: Sales & Support Team Directly responsible to: COO Appeal to: CEO Substitutable position: Senior Sales & Suppor…
- [Chief Marketing Officer](https://erxes.io/handbooks/chief-marketing-officer.md): 1. General Information Approved date: 2021.12.17 Department belongs to: Management Team Directly responsible to: Executive director Appeal to: Marketing team Substitutable positio…
- [Chief Operating Officer](https://erxes.io/handbooks/chief-operating-officer.md): 1. General Information Approved date: 2019.12.01 Department belongs to: Administration Department Directly responsible to: Board Members Substitutable position: 2. Main purpose an…
- [Chief Product Officer](https://erxes.io/handbooks/chief-product-officer.md): 1. General Information Approved date: 2021.12.17 Department belongs to: Management team Directly responsible to: Executive director Appeal to: Product team Substitutable position:…
- [Chief Sales Officer](https://erxes.io/handbooks/chief-sales-officer.md): 1. General Information Updated at: 2021.12.17 Department belongs to: Management team Directly responsible to: Executive director Appeal to: Sales team Substitutable position: 2. M…
- [Chief Strategy Officer](https://erxes.io/handbooks/chief-strategy-officer.md): 1. General Information Approved date: 2021.12.17 Department belongs to: Management team Directly responsible to: Executive director Appeal to: Substitutable position: 2. Main purp…
- [Chief Technology Officer](https://erxes.io/handbooks/chief-technology-officer.md): 1. General Information Approved date: 2019.12.01 Department belongs to: Administration Department Directly responsible to: Chief Executive Officer Substitutable position: 2. Main…
- [Customer Success Manager](https://erxes.io/handbooks/customer-success-manager.md): 1. General Information Approved date: 2020.10.19 Department belongs to: Administration Department Directly responsible to: Senior Marketing Manager Appeal to: Chief Executive Offi…
- [Customer Success Associate](https://erxes.io/handbooks/customer-success-associate.md): 1. General Information Approved date: 2019.10.29 Department belongs to: Erkhet team Directly responsible to: Erkhet’s operation manager Appeal to: Chief Executive Officer Substitu…
- [Developer Advocate](https://erxes.io/handbooks/developer-advocate.md): 1. General Information Approved date: 2022.11.11 Department belongs to: Sales & Support Team Directly responsible to: COO Appeal to: CEO Substitutable position: Senior DevOps Engi…
- [Developer Relations Engineer](https://erxes.io/handbooks/developer-relations-engineer.md): 1. General Information Approved date: 2022.11.11 Department belongs to: Operational team Directly responsible to: COO Appeal to: CEO Substitutable position: Senior Operational Man…
- [Graphic/Website Designer](https://erxes.io/handbooks/graphic-website-designer.md): 1. General Information Approved date: 2020.01.01 Department belongs to: Administration Department Directly responsible to: Senior Operational Manager Appeal to: Chief Executive Of…
- [Junior Programmer](https://erxes.io/handbooks/junior-programmer.md): 1. General Information Approved date: 2020.06.22 Department belongs to: Technology Department Directly responsible to: Chief Technology Officer Appeal to: Chief Executive Officer…
- [Project coordinator](https://erxes.io/handbooks/project-coordinator_2.md): 1. General Information Approved date: 2020.06.26 Department belongs to: Administration Department Directly responsible to: Senior Operational Manager Appeal to: Chief Executive Of…
- [Project coordinator](https://erxes.io/handbooks/project-coordinator.md): 1. General Information Approved date: 2020.06.26 Department belongs to: Administration Department Directly responsible to: Senior Operational Manager Appeal to: Chief Executive Of…
- [Senior Account Manager](https://erxes.io/handbooks/senior-account-manager.md): 1. General Information Approved date: 2020.12.01 Department belongs to: Administration Department Directly responsible to: Senior Marketing Manager Appeal to: Chief Executive Offi…
- [Senior Financial Manager](https://erxes.io/handbooks/senior-financial-manager.md): 1. General Information Approved date: 2019.10.21 Department belongs to: Administration Department Directly responsible to: Chief Executive Officer Appeal to: Chief Operating Offic…
- [2. Internal Labor Regulations](https://erxes.io/handbooks/2-internal-labor-regulations.md): Appendix 1 to order No.75/22 by CEO of 2022 INTERNAL LABOR REGULATIONS One. General Provisions The purpose of Internal Labor Regulations of Erxes Mongolia LLC (hereinafter known a…
- [Senior Operational Manager](https://erxes.io/handbooks/senior-operational-manager.md): 1. General Information Approved date: 2020.07.16 Department belongs to: Administration Department Directly responsible to: Chief Executive Officer Appeal to: The President Substit…
- [1. What's erxes? Nauren Batjargal](https://erxes.io/handbooks/1-what-s-erxes-nauren-batjargal.md): We started erxes with the mission of making marketing technology accessible for all companies at any stage, including the ones in their early days. Simply because the idea was bor…
- [Mission and Vision and Values](https://erxes.io/handbooks/mission-and-vision-and-values.md): This is an overview of who we are and our mission, vision and values, this gives new employees a clear picture of the company and what you can expect from us. Vision Our vision is…
- [6. Regular meetings](https://erxes.io/handbooks/6-regular-meetings.md): There are the numbers of regular meetings you should attend to mentioned below. As a team member of erxes, you should find the one you should attend to, and be there on time. Ther…
- [4. Joining the EXM (Employee Expierence Management) system](https://erxes.io/handbooks/4-joining-the-exm-employee-expierence-management-system.md): We use erxes EXM (Employee Expierence Management)system to make sure your journey with erxes to be the pleasant as possible. We use erxes EXM (Employee Expierence Management) syst…
- [5. Joining the erxes Discord community](https://erxes.io/handbooks/5-joining-the-erxes-discord-community.md): We use Discord for internal chat, please go the guidelines how to access our Discord community here. We use Discord for internal chat purposes, there are many channels both compul…
- [3. Form to complete for HR purposes](https://erxes.io/handbooks/3-form-to-complete-for-hr-purposes.md): This is the form you'll need to fill out for Human Resource team to use it for our employment filing and payroll process purposes.
- [2. Welcome to erxes 👋](https://erxes.io/handbooks/2-welcome-to-erxes.md): This is what you need to do when joining the erxes. Make sure you complete everything listed in this article. Hi 👋, Welcome to erxes! 🎉 We are super excited about you joining us…
- [1. Handbook of erxes Team members](https://erxes.io/handbooks/1-handbook-of-erxes-team-members.md): This is an overview of who we are and our mission, vision and values, this gives new employees a clear picture of the company and what you can expect from us. ✨ Welcome aboard! ✨…