# Developer Advocate

Published 2024-09-05

> 1. General Information Approved date: 2022.11.11 Department belongs to: Sales & Support Team Directly responsible to: COO Appeal to: CEO Substitutable position: Senior DevOps Engineer 2. Main purpose and Responsibilities

**1\. General Information**

**Approved date:**

2022.11.11

**Department belongs to:**

Sales & Support Team

**Directly responsible to:**

COO

**Appeal to:**

CEO

**Substitutable position:**

Senior DevOps Engineer

**2\. Main purpose and Responsibilities of the Position**

**Job Summary:**

As the Senior Developer Advocate, you will be responsible for fostering the adoption of erxes in the Open Source & MarTech space.

**Key areas of accountability:**

-   Ensure that our developer community is taken good care of
-   Develop a partnership strategy that’s hinged on win-win value for both developer/partner agencies and erxes
-   Train the open-source software users and developer partner agencies and partners on the erxes platform
-   Monitor and respond to community questions in a nice, helpful and swift way and update FAQs, threads, documentation, tutorials, etc. accordingly
-   Analyze products’ operation data, evaluate products with the operations team and provide a proper offer to developers
-   Drive technical content strategy, responsible for technical documentation and educational content targeted at open-source software users and developer partner agencies
-   Document and analyze the community feedback in a structured way and suggest measures to best serve our community
-   Go to meetups, community events, etc. as applicable, present erxes there
-   Advocate for developers internally and other cross-functional teams

**Primary job description:**

-   Love working with people and enjoy being helpful
-   Excellent communication skills
-   Software development capabilities and experience
-   Familiarity with developer tools, Git, Continuous Integration, and Cloud-Native technologies in general
-   Proficiency with tools for community management (e.g. Discord, Gitter, Twitter, Github)
-   Facilitating complex and sensitive community management situations with humility, judgment, tact, and humor
-   A history of collaboration with a diverse, international community of developers
-   Being active in other communities and platforms to help foster collaboration and relationships with other communities and organizations

**Job requirements**

-   You love technology and working with brilliant people
-   You are curious, flexible, articulate, and accountable
-   You value soft skills and are enthusiastic, thoughtful, and self-motivated
-   You have experience with developer tools and open source projects
-   You have a clear public record of accomplishments (talks, blog posts, GitHub, Twitter, etc)
-   You can work autonomously and assume full ownership of objectives as needed
-   You can be flexible with your time and enjoy working with new technology in a fast-paced environment
-   You are experienced working with open source communities and understand the workflow of volunteer contributors

**Files & softwares to be used**

-   Github
-   Erxes XOS
-   Discord
-   Google apps
-   Figma

**Scope of the role**

Work closely with our community members and partner companies representing the erxes.

**Key Performance Indicator**

-   Number of Stars on Github
-   Number of downloads
-   Number of Active installations/users
-   Numbers of partner companies & developers in the community

**3\.       Additional information**

**Working condition**

Hybrid

**Working hours**

9.00-18.00 Monday - Friday (can work remotely during this time)

**Work equipment**

Desk, chair, computer, and other