# erxes 3.0 "Frontline" plugin

Published 2025-10-02

> Empower your support and communication teams with a unified inbox experience. The Frontline plugin allows you to handle multichannel conversations (e.g. Messenger, Call, Email), convert chats into tickets, assign to team

Empower your support and communication teams with a unified inbox experience.  
The Frontline plugin allows you to handle multichannel conversations (e.g. Messenger, Call, Email), convert chats into tickets, assign to teams, and maintain context throughout the customer journey.  
Phase 1 focuses on Messenger and Ticket functionality with an improved interface and agent routing logic.