Support as a service

Get assistance delivered by our team of experts or community as well

Support service pricing

Select a supporting plan that fits your needs, budget and business size

Initial boost

$5000 /Pay once**

For independent teams who need only one time full support to get started

Contact us

erxes installation & configuration

MongoDB installation

Redis installation & configuration

Nginx installation & configration


$2500 /mo**

For larger teams who need a quicker response and 24/7 call support

Contact us

24/7 chat support

24/7 call support

Unlimited email support

Community forum access

Private onboarding and training sessions

Customer success manager and health checks

Dedicated account manager

Priority support

Support option for on-prem deployments


BAA option to certify HIPAA & HITECH compliance

Support for SAML 2.0-based single-sign-on

Advanced identity management via Rippling integration

Weekly email summary report of your org's health

Privacy Shield certification for protection of personal information

Two-factor authentication via U2F device, TOTP app, or SMS

Support for performance monitoring


Account onboarding

Migration assistance

Direct access to product team

Answers for your questions

* Pricing & Billing
Displayed prices represent the monthly breakdown for an annual contract; advanced annual payment is required.
** Pricing
VAT is not included.
Self-support resources
erxes Inc provides user information for administrators, end users and erxes developers.
Consultations with the product team
Premium plan subscribers are entitled to a 1-hour consultation/month with a core team member. Additional hours can be purchased for a fee.
Critical business impact
An issue affecting erxes Inc that prevents a business from operating as normal. Examples include: data loss or corruption; system crashes; loss of critical functionality; large numbers of users unable to work.
Normal business impact
An issue affecting erxes Inc that causes a partial or non-critical loss of functionality. Examples include: some system functions are unavailable; minor performance problems; small numbers of users unable to work.
Minimal business impact
A question, feature request or documentation issue that does not have an impact on performance.

erxes is an AI meets open source messaging platform for sales, marketing and support