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XM for Frontline

Scale frontline office and drive efficiency

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Enhance your front office operations to build stronger customer relationships, foster seamless connections, and boost team efficiency.
ERXES BUSINESS MESSENGER

Exceptional customer experience across all channels

Reach your customers wherever they are with an inbox that seamlessly supports multiple channels, allowing for smooth transitions between them.

  1. Allows customers to reach out through their preferred communication channels.
  2. Support agents can access customer interaction history across all channels, enabling faster and more effective issue resolution.
  3. Customers can switch between channels without losing context, leading to smoother interactions and reduced frustration.
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POP-UPS & FORMS

Understand your customers better

Create custom surveys for collecting feedback, enabling you to enhance the customer experience by tailoring your services to meet specific needs and preferences effectively.

  1. Allow you to ask specific questions relevant to your business or industry, providing insights that are directly applicable to your unique needs.
  2. Flexibility to adapt your questions over time as your business evolves.
  3. Make more informed decisions, drive strategic improvements, and enhance the customer experience effectively.
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SHARED INBOX

Connect all your messaging tools in one shared inbox

Centralize team email, live chat, Facebook Messenger, and more into a single universal inbox, ensuring that your entire team has a unified view to effectively manage and respond to conversations from a central location.

  1. Team members can respond to customer inquiries promptly, leading to better customer satisfaction.
  2. Have a clear overview of all customer support activities, making it easier to monitor progress and workload.
  3. Prevent team members from unknowingly working on the same customer request simultaneously.
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TICKET MANAGEMENT

Prioritize critical issues with ticket routing

Streamline support operations and ensure efficient issue handling, ultimately improving customer satisfaction.

  1. Ensures that incoming tickets are directed to the right teams or agents.
  2. Helps distribute the workload evenly among support teams, preventing overburdening of specific agents.
  3. By assigning tickets to specific agents or teams, it becomes clear who is responsible for each issue, improving accountability.
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KNOWLEDGE BASE

Round-the-clock assistance

Empower customers to help themselves, and reduce your number of support queries. Turn frequently asked questions into a searchable library of help articles, videos, and documentation.

  1. Customers can find answers to their questions and troubleshoot issues independently.
  2. Knowledge bases are accessible round the clock, allowing customers to find information at their convenience, even outside of business hours.
  3. Customer support teams can focus on more complex issues and provide faster.
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What our customers say about us

Discover how erxes helped others optimize their businesses

  • What is XM (Experience Management) for B2B Sales?expand_more
    XM for B2B Sales is a comprehensive bundle equipped with all essential features and plugins, designed to streamline your entire sales cycle. From initial prospecting to final deal closure, you can confidently rely on erxes' XM for B2B Sales. With this solution, you can effortlessly generate leads, initiate contact with prospects, nurture leads, deliver presentations, negotiate terms, and successfully close deals – all within the XM for B2B Sales.
  • How to capture more leads with XM for B2B Sales?expand_more
    With the Pop-Ups & Forms plugins, you have the flexibility to design forms that align seamlessly with your brand identity and distribute them through our omnichannel messenger. Every individual who completes these forms is automatically logged into your Contacts plugin. What's more, any prospects who engage with you, whether through web messenger or other communication channels, are also automatically recorded in your Contacts plugin, ensuring a database for your leads.
  • Will erxes help me and my team get started with the software?expand_more
    Absolutely! When you embark on your XM for B2B Sales journey, you'll experience a comprehensive onboarding process that will smoothly guide you through the initial setup and profile creation. Additionally, in our \$49/month plan, we offer a one-time Onboarding Foundations service, where we can assist you in setting up each plugin and help you get the most out of XM for B2B Sales. For those exploring our free plan, you can also explore our Support Service or Onboarding Foundations Service separately. Find more details at https://erxes.io/marketplace
  • How much does erxes’ XM for B2B Sales cost?expand_more
    You can begin your journey with XM for B2B Sales at no cost. For those seeking enhanced capabilities to optimize their sales cycle and close deals faster, we offer a \$49/month plan with expanded plugin limits. Moreover, as your business grows, you have the option to selectively upgrade specific plugin limits, ensuring a tailored solution that aligns with your evolving requirements. Check out at our marketplace

Grow your business better and faster.

All-in-one platform for the complete experience management lifecycle.

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