The operating system for
modern business
erxes unifies frontline operations, revenue, and teams on one AI-native platform. 100+ modules. One source of truth. Built for operators who refuse tool sprawl.
“Can we get a security review before Friday?”
4 leads assigned by territory + ICP fit.
erxes is the business infrastructure
Agents connect via MCP, CLI, or API. Every operation runs on erxes XOS and syncs back to your workspace in real time.
Three surfaces. One system.
Run your frontline, your pipeline, and your operations on the same graph. No handoffs, no duplicate sources of truth, no integration tax.
One inbox for every customer conversation.
Messenger, email, WhatsApp, Instagram, call center and web chat — unified. Assign, triage, and resolve in a single queue with full context from CRM, orders, and tickets.
- Omnichannel inbox with SLA & routing
- Canned replies & AI draft suggestions
- Customer 360 sidecar on every thread
- Voice, video and co-browsing built in
Pipeline that closes itself — almost.
Build a pipeline per team, forecast with confidence, and let AI agents keep every deal current. Forms, landing pages, and outbound sequences capture leads directly into stages.
- Kanban, list, calendar, timeline views
- Forecast + win-probability on every deal
- AI-drafted follow-ups in your voice
- Plays & sequences native to the record
Visual workflows. Native AI steps.
Drag triggers, conditions, and actions across any erxes module. Add AI steps — classify, summarize, draft, decide — without leaving the canvas. Ship operations that used to be tickets.
- Drag-and-drop with 80+ triggers
- Native AI steps (classify, draft, decide)
- Branch, delay, wait-until, SLA guards
- Versioned, testable, observable
Agents that run the work, not just suggest it.
Every erxes agent is grounded in your workspace graph — contacts, deals, tickets, documents, and audit trails. Deploy them per team, scope their permissions, and watch them reason over real data.
- Grounded in your workspace graph, not generic web data
- Full audit log — every action is reviewable and reversible
- Model-agnostic: OpenAI, Anthropic, or self-hosted
- Governed: roles, data boundaries, PII redaction
Classifies, prioritizes and routes every inbound conversation.
Keeps deal records current, drafts follow-ups, flags slippage.
Turns tickets into resolved outcomes — no human in the loop.
Answers plain-English questions against your workspace data.
Every app solves a bottleneck
Use them standalone or together via API. Each plugin maps to a stage in your business lifecycle — all grounded on the erxes XOS foundation.
erxes empowers business
At erxes, we strive to improve the experience for developers by creating a space where they can connect, learn, and contribute to one another.
Roadmap
2026
erxes is an open-source experience operating system (XOS). erxes is on a mission to provide equal growth opportunities for all types of businesses and help them achieve greater output.
