erxes Inc | Experience Operating System(XOS)

Products
Experience
Management for SaaS
A one stop customer engagement platform to help you deliver authentic customer-centered services.
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Featured plugins from the XM for SaaS
erxes Messenger
Shared team Inbox
Social media integrations
Popups & forms
Multi-brand
Help Center
Knowledge base
Ticket Management
Customer portal
Multiple ticket pipelines
Contact management
Segmentation
Marketing automation
Account-based marketing
Custom reporting

Experience
Management for B2B Sales
A structured approach to manage your sales, close deals more efficiently, improve customer relationships, and achieve revenue goals.
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Featured plugins from the XM for B2B Sales
Sales pipeline
Lead capture
Sales automation
erxes messenger
Shared team Inbox
Contact management
Segmentation
Personalized marketing
Marketing automation
Social media integration
Help Center
Knowledge base
Ticket management
Customer portal
Email sending

Experience Management
for Employee
Your digital office that connects employees across the organization enabling you to build communities, share knowledge and engage employees.
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Featured plugins in the XM for Employee
Feed
Timeclock
Events
Internal Chat
Surveys
Bravo
Calendar
Team Member
Reactions
Learn
Leaderboard
Knowledge base
Structure
Shared documents
Assets

Experience
Management for Frontline
Enhance your front office operations to build stronger customer relationships, and boost team efficiency.
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Featured plugins in the XM for Frontline
erxes Messenger
Shared team Inbox
Automation
Popups & forms
Ticket management
Help Center
Knowledge base
Segmentation
Customer portal
Social media integrations
Contact management
Task pipeline
IMAP
Company branding
Growth hacking
Solutions
Solutions for
Technology
Strengthen customer relationships, streamline product management, and foster collaboration with your team.
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Customer care
Customer communication
Ticket management
Digital help center
Marketing automation
Automation
Custom campaign
Segmentation
Product management
Product roadmap
Bug & issue tracking
Collaboration
Employee engagement
Employee newsfeed
Internal communication
Employee directory

Solutions for
Education
A comprehensive tool for seamless engagement, and support for students, parents, and faculty, prioritizing transparency and time efficiency.
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Student success
Shared inbox
Ticket management
Query submission
Help center
Knowledge base
Parent’s transparency
Email template
Campaign
Automation
erxes messenger
Faculty efficiency
Contacts
Segmentation
Task management
Pop-ups & forms

Solutions for
Healthcare
Promote personalized healthcare through improved communication, collaboration, and effective management.
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Patient communication
Shared inbox
Real time chat
erxes messenger
Email template
Task management
Employee efficiency
Contacts
Tracked data
Help center
Knowledge base
Segmentation
Resource management
Pipeline
Database
Tags
Automation

Solutions for
Customer support
Strengthen your customer support team, cultivate deeper customer connections, and enhance team productivity.
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Customer communication
Shared inbox
Real time chat
erxes messenger
Tracked data
Team productivity
Automation
Ticket management
Ticket tracking
Help center
Query submission

Solutions for
Marketing
Enhance marketing strategies by personalizing campaigns, simplifying workflows, automation and understanding customers.
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Marketing efficiency
Campaign
Track performance
Marketing automation
Task management
Personalized marketing
erxes messenger
Tracked data
Segmentation
Target group
Custom email templates

Solutions for
Product management
Explore how product management teams can efficiently monitor product roadmaps, streamline sprint processes, and launch new updates with ease.
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Planning & Collaboration
Sprint management
Task management
Product roadmap
Team collaboration
Customer-centric product
Bugs & issue tracking
Feature request
Ticket management
Segmentation
Pop-ups & forms

XM for Frontline
vs. Front
Compare XM for Frontline with Front in terms of essential features for the frontline experience. Identify the strengths of erxes and Front in different aspects to determine where each excels.
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Open source
Shared inbox
Omnichannel
Help center
Ticket management
Integrations
Pricing
Pricing
Invest
Resources
Resource center
Blog
Growth Guidebook

Help Center

Grow Your SaaS
Become a Partner

Showcase Yourself

Join the Discussion

Design system
Developers
Developer Docs
API References
Community

Trusted by thousands of companies across the world

erxes is empowering all types and sizes of business to achieve world-class experience

erxes is a unified infrastructure
for experience management
(XM)

Transform your experience management with our plugin-based omni-channel platform, delivering personalized experiences that perfectly align with the unique needs of each business.

Get started

Plugins

Think of our plugins as individual Lego bricks, each serving a specific purpose

All of these bricks are our plugins, each possessing unique functions and roles that seamlessly integrate into your workflow, fostering business growth. However, just as a house cannot be built using a single brick, maximizing the benefits of our plugins requires their combined use. Among them are plugins that we have developed and others that our community has developed. Some samples are provided below.

Team Inbox

Task Management

Sales Pipeline

Knowledge Base

Marketing Automation

Help Center

Role

Plugins grouped to play specific roles

Let us describe XOS in terms of roles, such as using erxes in a customer support role. Companies can use the following plugins to succeed in their endeavors: erxes Messenger plugins for the chat purpose, incorporating Shared team inbox plugins. They can also utilize Help enter plugins for efficient customer ticket management. When these plugins work together, businesses can streamline their customer support processes and enhance overall customer satisfaction.

Customer support

Marketing

Sales

Product

Founder and CEO

Human resource

Industry

Industry-specific categories

Now, let's describe how our plugins are organized into industry-specific categories to optimize your business. For instance, consider a SaaS technology company using erxes Messenger with tracked data. By doing so, the SaaS company can fully benefit from erxes' comprehensive understanding of their customers, gaining a 360-degree view of their preferences, behavior, and needs. This valuable insight allows the company to make data-driven decisions, personalize their services, and ultimately enhance customer satisfaction and retention.

Technology

Financial services

B2B Sales

Travel & Hospitality

Automotive

Media & Telco

Goal

Plugin collections to achieve your goals

Let's describe how we've organized our plugins into larger building blocks, each tailored to help you achieve specific goals using XOS. We have carefully curated essential plugins for each goal, enabling you to start working towards your objectives instantly. For example, if your goal is marketing automation, you can utilize erxes Segmentation plugins in conjunction with Automation to send marketing emails to your customers automatically. This powerful combination streamlines your marketing efforts and ensures targeted communication, boosting your marketing campaigns' effectiveness and driving better results for your business.

Lead Generation

Customer Segmentation

Email Marketing

Marketing automation

Personalization & Behavioral Tracking

Cross-selling and Upselling

Own Custom XM

Create your own unique custom experiences

The possibilities don't end there. With our wide range of plugins, you can build anything you want. Expand your imagination and construct unique experiences that perfectly align with your vision.

Logistics Platform

Insure Tech Platform

Property Leasing Platform

User-generated Platform

Investment Platform

SaaS Platform

Bundle (XM)

A ready-made house to give you a head start

Our Experience Bundles, such as XM for SaaS and XM for B2B Sales, are like ready-made houses for sale. They come equipped with everything you need to ignite your business. These bundles include crucial plugins to optimize your overall experience.

XM for SaaS

XM for Employee

XM for B2B Sales

XM for Frontline

XM for CRM

XM for Marketing Automation

XOS

Land for you to build your own houses

Now you can see the multitude of possibilities erxes can offer for your business. However, it's essential to grasp that XOS, as a whole, serves as the infrastructure backbone, empowering you to build experiences just like water pipelines or electricity using Lego bricks. Our platform provides a selection of versatile building components, each representing a unique plugin, enabling you to create and customize your digital environment according to your preferences and needs. The limitless combinations and configurations of our plugins ensure that you can adapt and evolve your digital ecosystem as your business grows, delivering outstanding experiences to your customers and propelling your business forward. Embrace the power of XOS and embark on a journey of innovation and success.

Grow your business with erxes

All-in-one cost-effective platform for customer service, marketing, sales, and human resources

XM for SaaS
Customer journey optimization
XM for B2B Sales
Sales cycle solution
XM for Employee
Employee engagement
XM for Frontline
Customer relationship management

Omnichannel messagingIntegrate all the communication channels into one platform to provide efficient customer support.
Customer dataView, segment, and filter all your customer data. Get up to date customer information and create target marketing. 
Behavioral dataBuild the best customer help center based on customer activity history and create a library with answers within reach.
Team efficiencyDrive team productivity by efficient ticket, email routing and automating repetitive tasks. 

Capture leadsCreate forms and reach out to your customers through an omnichannel inbox to bring more leads effortlessly. 
Manage salesArrange and monitor each lead using a sales pipeline stages to get a real-time view into where each deal stands. 
Personalized campaignsPull customer data and run personalized campaigns. Monitor the performance of individual campaigns with statistics. 
Close deals fasterAutomate your sales processes to eliminate repetitive, manual tasks, allowing your team to concentrate on closing deals faster. 

EngagementMaintain an engaging community to where everyone’s perspective matters and contributions are acknowledged.
Time managementEffortlessly track, manage, and report on employee time and attendance data with precision and efficiently.
Internal communicationInteract with your colleagues easier and faster within your company with no need of external communication platforms. 
Stay up to dateEnsure everyone stays informed about important events and holidays, keeping everyone in the know about the latest updates.

Customer relationshipHelp customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library.
24/7 customer assistanceHelp customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library.
Frontline productivityImprove your frontline team’s productivity by adding a routing to tickets to create a help desk that prioritizes critical issues first. 
Understand your customersCreate custom surveys to collect feedback from your customer to walk through the customer experience. 

Achieving growth and unity within your
company with erxes

A flexible and secure platform to manage your experience

   Free & sustainableerxes offers a sustainable business model in both developers and users win. It is open-source software, but even better.
   CustomizableOur plugin-based architecture provides unlimited customization and lets you meet all your needs, no matter how specific they are.
  PrivacyThe erxes platform is designed to give you complete control over your company's sensitive data with no third-party monitoring.
   In controlYou can build any experience you want, with all your business channels connected and integrated.

erxes empowers business

At erxes, we strive to improve the experience for developers by creating a space where they can connect, learn, and share with one another.

1072+
OSS Rank (top 39%)
246k+
Docker Pulls
3000+
Stars on Github
1000+
Forks on Github
16k+
Our Community
1000+
Active Discord Members

erxes Marketplace

Our marketplace offers a wealth of diverse opportunities to enhance your business.

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Find a perfectly tailored solution for any industry

Customize your app’s appearance,
functionality, and settings all in one place.
Preview your app on desktop and mobile
for the perfect user experience.

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What our customers say about us

Discover how erxes helped others optimize their businesses

Experience Management for SaaS

Experience Management for B2B Sales

Experience Management for Employee

Experience Management for Frontline

Solutions for Technology

Solutions for Education

Solutions for Healthcare

Solutions for Customer support

Solutions for Marketing

Solutions for Product management

XM for Frontlinevs. Front

The experience operating system to grow your business better

Trusted by thousands of companies across the world

erxes is a unified infrastructure for experience management (XM)

Plugins

Think of our plugins as individual Lego bricks, each serving a specific purpose

Role

Plugins grouped to play specific roles

Industry

Industry-specific categories

Goal

Plugin collections to achieve your goals

Own Custom XM

Create your own unique custom experiences

Bundle (XM)

A ready-made house to give you a head start

XOS

Land for you to build your own houses

Grow your business with erxes

Omnichannel messaging

Customer data

Behavioral data

Team efficiency

Capture leads

Manage sales

Personalized campaigns

Close deals faster

Engagement

Time management

Internal communication

Stay up to date

Customer relationship

24/7 customer assistance

Frontline productivity

Understand your customers

Achieving growth and unity within yourcompany with erxes

Free & sustainable

Customizable

Privacy

In control

erxes empowers business

erxes Marketplace

Find a perfectly tailored solution for any industry

Newsletter

What our customers say about us

Grow your business better and faster.

Experience
Management for SaaS

Experience
Management for B2B Sales

Experience Management
for Employee

Experience
Management for Frontline

Solutions for
Technology

Solutions for
Education

Solutions for
Healthcare

Solutions for
Customer support

Solutions for
Marketing

Solutions for
Product management

XM for Frontline
vs. Front

The experience operating system
to grow your business better

erxes is a unified infrastructure
for experience management
(XM)

Achieving growth and unity within your
company with erxes