New navigation, who dis? 👀 As part of our UX improvement project, we overhauled the sidebar menu and the Settings page navigation. Also, we updated our Transifex project, the publicly accessible platform for contributing translations and localizing erxes for your country or region.

How to use campaigns to create an effective flow of information and facilitate customer service

With this product update, we are introducing improvements to Dashboard, Incoming Webhook, and mobile apps. Now you can create charts for turnaround and first response rates with the Dashboard feature to measure your customer support performance.

Customer-centric businesses use omnichannel marketing tools to encourage effective operations. Here we have compiled five ways to improve omnichannel user experience.

By familiarizing yourself with these common customer experience mistakes, you can optimize your customers’ experience.

We had the opportunity to interview one of our first angel investors – Otgonbat S., who is the director of Ottegen Holdings and one of the biggest angel investors in the Mongolian technology sector.

Introducing Form pages and custom CSS, Attachment preview slider, and Knowledgebase improvements with this product update.

Research has shown that one in three customers would stop using a previously liked brand after just one bad experience with them. Here we have compiled five ways to gain loyal customers through positive experiences and retain customers.

The highlights from the April sprints are the newly added Card and Company segment options in the Campaign, SMS Deliveries feature, and other minor improvements throughout erxes. Also, we improved our monitoring systems and actively improving the performance of our software.

With the ever-growing to-do list and higher expectations, deciding what deserves your attention can be quite challenging. With erxes Task Management, you can track your team to-do list and implement a prioritization method that suits your company.

With this product update, we are introducing many new improvements, such as Form Logic, Card Properties and Segments, Widget Simulation, and many more.

The highly requested Search feature is live now, along with other improvements in Tags, Segments, Campaign, and many more.