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Reach your customers on any channels where they're most comfortable using, including in-app messaging, live chat, email, and phone calls. And all your communication history will be recorded on one board where your customer support team can perform like one person.
Create an unlimited number of brands and channels of your business and segment all your communication histories by brands, channels, integrations, and tags. Using customer segmentation, you can view your customer's past interaction, history, and preferences, leading to more engaging and meaningful conversations.
Invite team members to channels permitted to work. Ticket labels will help you to recognize the urgency of the issues and take action. With the help of Erxes tools, you will get more satisfied customers.
Insights tool will help you to see big data as smart data. Analytics can lead to better and more productive customer relationships by evaluating the organization's customer service and analyzing the customers' behavior.
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