Create Help Articles for Customer Self-service
Educate both your customers and staff by creating a help center related to your brands, products and services to reach higher level of satisfactions.
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Create contents for FAQ
Resolve cases faster with instant access to records of how agents solved similar cases. All new cases, questions will be recorded in your Erxes Knowledge base and you can add the questions to FAQ on your website.
Label the answer and questions
You can organize your Knowledge base menu with labels or folders by brands, products and even by type of questions.
Knowledge base on your website
Erxes enables to create embedable knowledge base and FAQs on your messenger of website. And leads to more convinient and ready to help use for your customers.
Auto updates
With Erxes you can great new page on your website and connect your knowledge base menu to your website. When you make changes in your knowledge base, contents on your website will be automatically updated.
Real-time & two-way help center in Knowledge Base!
Articles can address any number of issues your customers encounter. Types of knowledge articles can include solutions to common issues, product or feature documentation, FAQ's and much more.
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