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Resolve cases faster with instant access to records of how agents solved similar issues. All the new topics, questions will be recorded in your Erxes Knowledge base, and you can add the questions to the FAQ on your website.
You can organize your Knowledge base menu with labels or folders by brands, products and even by type of questions.
Erxes enables you to create hosted, embeddable, and FAQs on your messenger of website. It will help your team to faster answers for your customers and fewer questions for your team.
With erxes Knowledge-base, you can create a new page on your website and connect your knowledge base menu to your website. When you make changes in your knowledge base, the contents on your website will be automatically updated.
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