Services
Upgrade your plan with these premium services for expert help and guidance
Standard Support
Have two hours of support service provided by erxes support team to ensure you’re using erxes as the fullest as possible.
- Provides essential guidance and clarity to help users understand the features, pricing, and suitability for their specific needs
- Personalized advice, recommending the most appropriate package or services aligned with the features available
- Resolves technical or operational issues users might encounter while using erxes
Customer success consulting
Book two hours of consulting service provided by erxes customer success team, which will help you create solutions that fit your unique needs.
- Ensures users understand erxes' value proposition, driving higher adoption rates and encouraging active engagement with the platform
- Personalized guidance, offering tailored solutions and strategies aligned with users' unique goals and requirements within erxes
- Help users leverage erxes' functionalities effectively, ensuring they make the most of the platform's capabilities to meet their specific business needs
Onboarding foundations
Sequences of training sessions will help you to onboard on your erxes XOS peacefully. We especially work on your unique use-cases.
- A seamless initial experience for users, guiding them through the platform's features, functionalities, and navigation, leading to higher satisfaction
- Ensures that users are aware of erxes' full potential, empowering them to utilize its capabilities more effectively in their daily tasks or operations
- Decreases the need for users to seek frequent assistance or support, minimizing the burden on support teams and allowing them to focus on more complex queries.
Setup service
Get technical help provided by erxes DevOps engineers to set you up at once.
Deployment service
Get your erxes deployed on your server by our DevOps engineers saving your valuable time to work on your own project.
- Outsourcing deployment to DevOps engineers saves customers' valuable time, allowing them to focus on their core projects or business objectives instead of technical setup tasks
- Ensures that the erxes platform is set up following best practices, leveraging their expertise and ensuring a smooth and optimized deployment process
- Minimizes the chances of errors or misconfigurations during the setup process, reducing the risk of potential issues affecting platform performance
- Makes sure that erxes is set up for scalability and optimal performance, catering to potential growth and future demands
Version update service
Ensures that users consistently benefit from the latest features, security enhancements, and performance improvements, providing a more reliable and efficient user experience.
- Ensure that your erxes platform is equipped with the latest security patches and fixes
- Access the latest tools and capabilities for better efficiency and performance
- Smoother and more reliable user experience by enhancing system stability
- Continuous support and assistance in updating the platform, allowing you to focus on their core tasks without worrying about maintenance
- Updates may include performance optimizations, allowing the erxes platform to run more efficiently, resulting in faster response times and better overall performance
Intermediate Support
Our Intermediate Support plan offers a comprehensive support package.
- Responsive Email Support with a guaranteed response within 24 hours.
- Ability to submit up to 10 support tickets per month.
- Knowledge Base for standard documentation and FAQs
- Connect with Community Forum for peer-to-peer assistance.
- Monthly software updates
Please note that this plan does not include a dedicated account manager, but our support team is dedicated to providing the help you need to make the most of our services
Premium support
With our Premium Support service you are our top priority.
- Gain access to 24/7 Phone Support for immediate responses.
- Unlimited Tickets with no cap on support queries.
- Priority Escalation for fast-tracking your concerns to senior engineers
- Custom Solutions featuring tailored code snippets and configurations
- Personalized service with a Dedicated Account Manager
- Weekly software updates early access to new features
- Equip your team with Onboarding & Training.
- Performance Reviews and receive valuable recommendations for ongoing enhancement.
With Premium Support Settings, we're dedicated to providing you with the highest level of assistance, ensuring your success and satisfaction.
Data import setup service
Integrate and incorporate data from various sources into erxes.
We'll assist you in securely and accurately importing your data into erxes, ensuring a seamless transition without any risk of data loss during the import process.
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Ensures that your data is imported accurately, maintaining its integrity and preventing errors
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A smooth transition, minimizing disruptions to your operations
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Saves time and allows your team to focus on core activities
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Maintains data consistency and reliability throughout the import process
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Mitigates the risk of data loss or corruption, safeguarding your information
AWS SES Setup
We'll assist you in integrating your AWS SES to erxes, allowing you to send unlimited emails and even reach unverified accounts with ease.
- Ensures that data is stored securely and redundantly across multiple locations, reducing the risk of data loss
- Involves configuring performance settings to optimize data retrieval and access times, ensuring scalable and efficient performance as per business needs
- Implements backup and recovery strategies, allowing businesses to create reliable data backups and quickly recover data in case of accidental deletion or system failures
By configuring AWS SES with erxes, you're able to leverage the benefits of both platforms. AWS SES ensures reliable email delivery infrastructure, while erxes offers features to manage and track your email communications effectively.
Setup erxes Script Installation Service
Install easier erxes widgets including erxes messegner, popups & forms as well as knowledge base embedded within your erxes.
- Ensures a swift and efficient deployment process for erxes, reducing the time required to get the platform up and running
- Allows users to integrate erxes seamlessly with various tools, enhancing its functionality and adaptability within the existing tech ecosystem
- Prevent errors or misconfigurations during the setup process, ensuring a smooth and error-free deployment of erxes
Event tracking installation service
Set up your event tracking to capture user interactions and optimize user experiences.
- Allows for the customization of event tracking within erxes, enabling businesses to monitor and analyze specific user interactions, behaviors, or events tailored to their needs
- Ensures accurate data collection, capturing relevant user activities or events within erxes, providing valuable insights into user behavior
- Empowers to make informed decisions, optimize user experiences, and continuously improve your software based on real user behavior and preferences
Data Migration Service
Transfer your data accurately and securely to erxes.
- Ensures a seamless transition from existing systems to erxes, minimizing disruptions and downtime during the transfer process
- Assures that data, including customer records, transactional data, and historical information, is accurately transferred to erxes without loss or corruption
- Reduces disruptions to daily business operations, allowing businesses to continue functioning without prolonged interruptions
API Integration
Speak Your Customer's Language - Adapt and resonate with diverse audiences.
- Ensures real-time data synchronization across various systems, providing up-to-date and accurate information without delays
- Integrations streamline workflows by eliminating silos between applications, reducing redundant data entry and manual errors
- A smoother, more seamless experience for end-users who interact with the integrated systems or application
Migration Assistance
Seamless Transition to erxes - Facilitate a smooth transition with data integrity intact.
- Minimizes disruptions and downtime during the data transfer process
- Maintains data integrity, ensuring that information, including customer records, transactional data, and historical information, is accurately transferred to erxes without loss or corruption
- Verify and validate migrated data, ensuring accuracy and reliability post-migration, preventing data inconsistencies or errors
- Reduces the time and effort required for migration, allowing businesses to focus on core activities rather than investing excessive resources in data transfer
Custom Plugin Development
Custom plugin development allows you to add specific features or functionalities to erxes that are uniquely aligned with their operational requirements or industry needs.
- Tailored plugins address specific pain points or challenges faced by businesses, providing targeted solutions that meet their exact needs within erxes
- Eliminates unnecessary features and costs by providing precisely what the business requires
- Enable businesses to differentiate themselves in the market by offering unique functionalities or solutions that competitors may not have, providing a competitive advantage
Dedicated Account Manager
A dedicated account manager offers personalized assistance, understanding your specific needs and providing tailored solutions.
- Ensures a single point of contact for all queries, issues, or assistance, streamlining communication and problem resolution
- Provides strategic advice and solutions that align with your goals and challenges
- Fosters a strong working relationship, understanding your preferences, business culture, and evolving needs over time
- Assist in optimizing the use of products or services, ensuring you derive maximum value from your investment
- Facilitates clear and effective communication between your business and the service provider
Advanced Support
We will provide you with advanced care and support:
- Gain access to 24/7 Phone Support for immediate responses
- Submit up to 30 support queries a month
- Priority Escalation for fast-tracking your concerns to senior engineers
- Weekly software updates early access to new features
- Equip your team with Onboarding & Training
- Knowledge Base for standard documentation and FAQs
- Connect with Community Forum for peer-to-peer assistance
- Performance Reviews and receive valuable recommendations for ongoing enhancement
We're committed to delivering comprehensive, specialized assistance around the clock through our advanced support service
Featured plugins
Customize and enhance your plugins limits
Pop-ups & Forms
The Pop-ups & Forms plugin allows users to prepare simple to advanced-level forms and pop-ups for all aspects of your businesses.
Contacts
The Contacts plugin is integral to inserting, tracking, and registering all connected data and to being able to categorize them for better use.
Inbox
The Inbox allows you to deliver more personalized and relevant experiences to your customers on all channels.
Knowledge base
The knowledge base helps you to create solutions to common issues, product or feature documentation, FAQ's and to address any issues.
Products & Services
Our Products and Services plugin is an essential tool to organize your business by having your complete product line and services stored in one place for easy access.
Automations (Beta)
The automation plugin allows users to automate repetitive tasks by setting triggers and creating actions if the trigger conditions are met.
Segments
Create segments for your desired target groups and engage your contacts in ways that are meaningful to them.
Campaign
The campaign plugin allows the user to automatically send out Emails, Messages and SMS which will grow your brand.
Client Portal
Professionalize your web page to educate your customers and employees about company and your product and services.
Tags
Get the job done with our Tag plugin. Save time, manage your projects, monitor your team and increase your productivity in just a few clicks.
Property
The Property plugin allows you to make custom fields for all your Contacts, Tickets, Tasks, and Deals. You can create data fields for your customers, partner companies, projects, tickets, and deals, which fit your specific needs.
Notification
Custom Notifications and Alerts without a hassle. With powerful tags, you can endlessly customize the notifications to match all your needs.
Logs
It stores all changes to data in the database, allowing you to activate different log levels at any time.
This allows you to perform full audit trails of your instance and easily see what actions have been taken or any errors that have occurred.
Ticket Management
Organize your product and service-related inquiries. This will allow you to handle your tickets in a well-organized manner without losing track of information.
Task Management
The Task Management plugin helps team members with the planning process of their projects for the day, week, month, and year.
erxes Business Messenger
Erxes Messenger connects you to your customers like never before with its powerful capability of having a real-time conversation from the places where they are.
Sales Pipeline
The sales pipeline section helps team members with the process of receiving, managing, and resolving incoming sales deals.
Email Template
The email template plugin will help you to create your email templates for your needs.
CallPro (Only available in Mongolia)
With our fully managed integration of CallPro service, we can help you get your integration up and running fast, securely, and accurately.
Company Branding
Get your erxes access page and admin panel customized to your company branding and insert brand color, logo, text, and even domain.
Booking
The Booking aims to simplify and streamline the booking procedure through automation and other tools to keep everything flowing smoothly and productively.
Email sending
As a SaaS user, you can send 5,000 emails monthly for free. However, you can increase this number with additional +5,000 emails by purchasing this Add-on.
Growth Hacking
Growth Hacking is a field in which all ideas to either improve a project or marketing and those who prefer an idea can give their opinions and judge by points.
Reports (Beta)
Use the Reports plugin to help you visualize the data, further develop your business strategy, and make the reports to help you succeed.
Internal Notes
The internal note plugin helps team members share essential notes while working on a project together and discuss customer-related matters internally.
Sentiment Analysis
The sentiment analysis plugin helps you to determine whether data is positive, negative, or neutral.
Web Builder (Alpha)
Set up your website in an hour with erxes Web Builder. Create your website using prepared templates and customize it to your specifications.
POS (Only available in Mongolia)
Turn one-time customers into lifetime fans with a point-of-sale system that supports your staff in creating meaningful customer relationships.
Loyalty (Alpha)
The loyalty plugin lets marketers create, launch, manage, and track loyalty programs. It helps teams run custom and flexible loyalty programs more efficiently.
e-Barimt (Only available in Mongolia)
The e-Barimt plugin allows your POS can provide VAT receipts, which are officially connected to the Mongolian Tax Authority.
IMAP
With IMAP, you can get your emails received in your erxes inbox and can reply directly from your inbox with your team members.
Works With
Facebook Post
Automatically sends a private message to users from erxes Inbox that comment on your Facebook Post.
Works With
Facebook Messenger
Facebook Messenger (or simply Messenger) is a messaging app developed by Facebook. The service has over 1.2 billion total users.
Works With
Payments (Only available in Mongolia)
The payment gateway lets you connect multiple payment tools to your erxes platform.
EXM (Employee Experience Management)
A new generation of HR solutions for not just HR managers but everyone at your workplace. Easily managed HR activities and improved employee experience.
Feed (Alpha)
The Feed plugin is a powerful tool for staying informed and connected in your work environment.
Chat (Alpha)
The Chat plugin is a dynamic tool for real-time communication and collaboration.
Zalo
Zalo is a popular messaging app with over 60 million users.
Loans (Only available in Mongolia)
An all-inclusive loan calculator designed to assist you in accurately estimating various facets of your loan.
Documents (Alpha)
Efficiently organize your office documents, encompassing contracts, job descriptions, and various business papers.
Ecommerce (Only available in Mongolia)
Transform regular websites into fully functional online stores, allowing businesses to sell products and services
Inventories (Only available in Mongolia)
Efficiently track, organize, and manage an organization's inventory or stock of goods.
Pricing (Only available in Mongolia)
Streamline supply chain and merchandising processes for enhanced efficiency.
Sync Erkhet (Only available in Mongolia)
For small and medium enterprises and reporting service providers.
Timeclock (Beta)
Accurately track and manage employee work hours, attendance, and activities.
File Manager (Beta)
A cloud storage and file synchronization, allowing users to store, access, and share files and documents online.
Assets
Keep track of your asset management, enhance accountability, ensure compliance, and optimize resource allocation.