Have two hours of support service provided by erxes support team to ensure you’re using erxes as the fullest as possible.

• Provides essential guidance and clarity to help users understand the features, pricing, and suitability for their specific needs
• Personalized advice, recommending the most appropriate package or services aligned with the features available
• Resolves technical or operational issues users might encounter while using erxes

Work with our expert Customer Success Managers to create personalized solutions and gain the knowledge to effectively use erxes for your unique business needs.

• Collaborate with our Customer Success team to design workflows and solutions tailored to your goals.
• Learn how to configure erxes for maximum efficiency and alignment with your business processes.
• Get hands-on guidance to utilize erxes plugins and tools to their fullest.
• Receive expert recommendations to streamline operations and drive results.
• Develop strategies for using erxes to solve your unique challenges.

Sequences of training sessions will help you to onboard on your erxes XOS peacefully. We especially work on your unique use-cases.

• A seamless initial experience for users, guiding them through the platform's features, functionalities, and navigation, leading to higher satisfaction
• Ensures that users are aware of erxes' full potential, empowering them to utilize its capabilities more effectively in their daily tasks or operations
• Decreases the need for users to seek frequent assistance or support, minimizing the burden on support teams and allowing them to focus on more complex queries.

Our Setup Service is designed to ensure a smooth start with erxes, setting you up for long-term success.

• Understand your goals and requirements to create a customized implementation plan.
• Set up erxes features, plugins, and workflows to match your business processes.
• Assist in importing existing data for a seamless transition.
• Equip your team with training sessions to ensure effective platform usage.
• Ensure you’re fully equipped with email and community support during the setup phase.

Get your erxes deployed on your server by our DevOps engineers saving your valuable time to work on your own project.

• Outsourcing deployment to DevOps engineers saves customers' valuable time, allowing them to focus on their core projects or business objectives instead of technical setup tasks
• Ensures that the erxes platform is set up following best practices, leveraging their expertise and ensuring a smooth and optimized deployment process
• Minimizes the chances of errors or misconfigurations during the setup process, reducing the risk of potential issues affecting platform performance
• Makes sure that erxes is set up for scalability and optimal performance, catering to potential growth and future demands

Ensures that users consistently benefit from the latest features, security enhancements, and performance improvements, providing a more reliable and efficient user experience.

• Ensure that your erxes platform is equipped with the latest security patches and fixes
• Access the latest tools and capabilities for better efficiency and performance
• Smoother and more reliable user experience by enhancing system stability
• Continuous support and assistance in updating the platform, allowing you to focus on their core tasks without worrying about maintenance
• Updates may include performance optimizations, allowing the erxes platform to run more efficiently, resulting in faster response times and better overall performance

We'll assist you in securely and accurately importing your data into erxes, ensuring a seamless transition without any risk of data loss during the import process.

• Ensures that your data is imported accurately, maintaining its integrity and preventing errors
• A smooth transition, minimizing disruptions to your operations
• Saves time and allows your team to focus on core activities
• Maintains data consistency and reliability throughout the import process
• Mitigates the risk of data loss or corruption, safeguarding your information

Integrate AWS SES with Erxes for reliable email delivery and powerful email management, ensuring seamless and efficient communication.

Easily set up Erxes widgets like Messenger, popups, forms, and an embedded knowledge base to start engaging with customers and streamlining your business interactions right away.

Seamlessly migrate your data to Erxes with accuracy, security, and minimal disruption to your business operations.

Our Localization & Translation service ensures Erxes speaks your audience's language—seamless integrations to enhance functionalities.

Speak Your Customer's Language - Adapt and resonate with diverse audiences.
 

Seamless Transition to erxes - Facilitate a smooth transition with data integrity intact.

Our intermediate support service delivers reliable, cost-effective assistance to meet your team's needs
 

• Access to support during business hours for timely responses
• Submit up to 20 support queries a month
• Standard Escalation to ensure your issues are resolved promptly
• Bi-weekly software updates with selected feature previews
• Onboarding & Training materials to equip your team efficiently
• Comprehensive Knowledge Base with documentation and FAQs
• Engage in our Community Forum for collaborative problem-solving
• Quarterly Performance Reviews to guide continuous improvement

We're committed to delivering comprehensive, specialized assistance around the clock through our advanced support service
 

• Gain access to 24/7 Phone Support for immediate responses
• Submit up to 30 support queries a month
• Priority Escalation for fast-tracking your concerns to senior engineers
• Weekly software updates early access to new features
• Equip your team with Onboarding & Training
• Knowledge Base for standard documentation and FAQs
• Connect with Community Forum for peer-to-peer assistance
• Performance Reviews and receive valuable recommendations for ongoing enhancement

Experience top-tier care with our Premium Support for unparalleled service

• 24/7/365 Dedicated Phone Support for immediate, personalized assistance
• Unlimited support queries for comprehensive issue resolution
• Priority Escalation with direct access to senior engineers
• Early access to weekly software updates and beta features
• Custom Onboarding & Training tailored to your team's specific needs
• Extensive Knowledge Base with exclusive content and best practices
• VIP Community Forum access for direct interaction with top experts
• Monthly Performance Reviews with strategic recommendations for optimal outcomes
  • Dedicated Account Manager to oversee your success and satisfaction

Our Dedicated Account Manager service ensures you have a strategic partner focused on your success

• Direct access to a dedicated expert who understands your business needs
• Personalized support plans tailored to your objectives
• Regular check-ins to monitor progress and address challenges
• Priority assistance with any escalations or issues
• Strategic advice for optimizing your use of erxes products and services
• Coordination of resources to ensure timely delivery of solutions
• Custom onboarding and training to maximize your team's effectiveness
  • Proactive insights and recommendations to drive continuous improvement

Custom plugin development allows you to add specific features or functionalities to erxes that are uniquely aligned with their operational requirements or industry needs.

• Tailored plugins address specific pain points or challenges faced by businesses, providing targeted solutions that meet their exact needs within erxes
• Eliminates unnecessary features and costs by providing precisely what the business requires
• Enable businesses to differentiate themselves in the market by offering unique functionalities or solutions that competitors may not have, providing a competitive advantage

Headless front-end development service integrates seamlessly with erxes products and plugins, providing you with a fully functional, pre-built website tailored to your needs. This service ensures effortless deployment on your domain while enabling flexibility for small modifications and improvements to optimize your website's performance and user experience.