Frequently asked questions (FAQ)

What are add-ons?

Add-ons are a way to scale up without overburdening yourself with additional costs or features to manage. You can increase the limits of individual features depending on your use. For example: if you're on the free plan, you can only increase the numbers of integrations without committing to a bigger plan.

When is my billing date?

The date you first select a paid plan will be the recurring billing date. For example: If you sign up for the first time on January 10, all future charges will be billed on the 10th of every month.

Do you offer discounts?

Yes. When you start a yearly subscription, you get 25% off. This applies to the Growth Plan only.

Do you need my credit card info to sign up?

No, you can sign up and use erxes without entering credit card details.

What is the billing cycle, if I wish to scale up and buy an upgrade?

We bill monthly.

What is your refund policy?

There's no minimum contract for erxes - cancel any time without penalty or hassle. If you prepaid for a year, we’ll refund any unused credits.

What is the payment method? How do I pay?

We accept all major credit cards. For Enterprise plans, we issue invoices payable by bank transfer. Please contact us to arrange an invoice purchase.

Are there any hidden fees?

No. All the core features are included in all our plans. You pay only if you decide to scale up and upgrade features. Some additional enterprise features (mentioned above) are available only for enterprise customers.

Do I have to sign a long-term contract?

No. Most customers pay as they go with month-to-month per-upgrade pricing. For larger customers who have enterprise requirements, we can issue a Statement of Work, a Purchase Order, and a Service Agreement with an annual commitment.

What if I have more questions?

Awesome! We’d love to hear them and happy to answer them via our web chat or email: info at erxes dot io.