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XM for SaaS

Deliver frictionless services and boost customer satisfaction

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A one-stop customer engagement platform to help you deliver authentic customer-centered services.
OMNICHANNEL MESSAGING

Connect with customers on their preferred channels

Integrate messaging channels like, Facebook Messenger and Viber into one omnichannel platform to provide efficient, real-time customer support. 

  1. Seamlessly engage with customers across their preferred channels and switch between them effortlessly.
  2. Stay accessible to your customers, wherever and whenever they need you, while ensuring a consistent experience. 
  3. With tracked data features, see valuable customer data to create personalized communication.

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SHARED TEAM INBOX

Collaborate and consolidate conversations in one inbox

Keep everyone on your team on the same page to stay productive, collaborate seamlessly, and deliver exceptional email support.

  1. Route and assign emails to appropriate individuals, distribute them across teams for timely responses and efficient email management
  2. Add internal notes for private discussions among teammates to collaborate on solutions before hitting send.
  3. Simply @mention colleagues to notify and involve specific people in conversations or updates.

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MARKETING AUTOMATION

Automated target marketing

Create automated target marketing to personalize campaigns and deliver more relevant content based on your customers characteristics to bring more leads and increase conversion rates. 

  1. Store and organize up-to-date customer contact information in a digitized address book to centralize all your customer information in one place. 
  2. Create segments to categorize your customers based on various criteria, such as demographics, purchase history, or behavior.
  3. Save valuable time by putting your team’s most repetitive tasks, such as sending email drip campaigns, lead scoring, follow-ups, etc., on auto-pilot. 

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HELP CENTER

Maintain an accessible digital help center

Receive customer queries and manage them effectively for a frictionless customer journey. Build customer trust by promoting transparency by keeping your plans and developments open to the public. 

  1. Convert every customer query into a ‘ticket’ by centralizing customer support processes, improving response times, and providing a better overall customer experience.
  2. Create a dedicated space for customers to manage and track the progress of their support requests.
  3. Share annual roadmaps, including key dates, updates, and improvements to your products and services to promote transparency.

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KNOWLEDGE BASE

Create a library of help articles

Empower customers to find answers to their queries, troubleshoot issues, and access relevant information whenever they need it, keeping customer satisfaction high. 

  1. Share help articles and documentations based on frequently asked questions and recurring tickets.
  2. Organize resources into categories and subcategories and tag them with relevant search terms.
  3. Empower your customers to find answers independently using erxes’ knowledge base software.

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  • What is Experience Management (XM) for SaaS?expand_more
    XM for SaaS is a comprehensive solution specifically designed for SaaS companies to improve customer engagement, deepen customer relationships, and remove customer journey friction. With XM for SaaS, you can integrate multiple communication channels into a single platform, ensuring efficient conversation assignment and routing to the appropriate colleagues. Leverage segmentation in your customer contacts to create targeted campaigns, delivering personalized experiences. By establishing a digital help desk, including customer query management, a client portal, and a roadmap, you can effectively address customer inquiries and provide the support they seek.
  • What is omnichannel messaging and how it can help your customer interactions?expand_more
    Omnichannel messaging refers to a customer communication approach that allows businesses to engage with their customers seamlessly across multiple channels. It provides a cohesive and personalized experience, enabling customers to interact with a brand effortlessly, regardless of the channel they choose. By implementing omnichannel messaging, businesses can enhance customer satisfaction, improve engagement, and build stronger relationships with their audience.
  • Will erxes help me and my team get started with the software?expand_more
    Certainly! When you get started on your XM for SaaS journey with erxes XOS, you can expect a comprehensive onboarding process to guide you through the initial setup and profile building. This ensures you can quickly get up to speed and make the most of the XM for SaaS platform.

    In addition to the onboarding process, erxes XOS offers a Support Service that aims to assist you in leveraging XM for SaaS to its fullest potential. Check it out at https://erxes.io/marketplace
  • How much does erxes’ XM for SaaS cost?expand_more
    You can get started with XM for SaaS for free. If you're looking for advanced features to streamline and expand your support operations, erxes provides a range of plugins available on our marketplace. As your business expands, you have the flexibility to upgrade your plugin limits, ensuring that your needs are met.

Grow your business better and faster.

All-in-one platform for the complete experience management lifecycle.

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