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Solutions for Customer Support

Deliver fast and efficient customer services

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Strengthen your customer support team, cultivate deeper customer connections, and enhance team productivity.

CUSTOMER COMMUNICATION

Engage with your customers in real time and
collaborate to deliver timely responses and support.

Customer Communication

Connect with customers anytime, anywhere, and offer timely responses and solutions through their preferred communication channel, all within one centralized platform.

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Efficient And Responsive Support

Omnichannel messenger helps you to deliver exceptional customer experience by reaching your customers on their preferred channel and reducing response errors from a single, centralized platform, eliminating the need to switch between multiple communication channels.

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Connect With Your Customers And Collaborate

Integrate team email, live chat, Facebook Messenger, and other communication channels into a unified inbox, providing your entire team with a consolidated view. Foster data-driven decision making and personalized support with tracked data.

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Real Time Chat Support

Assist website visitors in real time, directing them to the appropriate team members automatically. Foster stronger relationships by connecting users with the right service experts.

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TEAM PRODUCTIVITY

Drive productivity by automating customer support
workflows for quicker customer issue resolution.

Team Productivity

Minimize unnecessary manual work for the customer support team, allowing them to focus on resolving customer issues and enhancing their productivity.

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Automated Customer Support

Provide more efficient and consistent support, reduce response times, and improve the overall customer experience. Eliminate unnecessary manual processes so your team can focus on solving customer issues.

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Ticket Management And Tracking

Streamline customer inquiries, allocate resources effectively, and ensure timely responses, ultimately enhancing customer satisfaction and support team productivity.

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Round-The-Clock Assistance

Empower customers to help themselves, and reduce your number of support queries. Turn frequently asked questions into a searchable library of help articles, videos, and documentation.

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What our customers say about us

Discover how erxes helped others to optimize their business.

  • What is Solutions?expand_more
    These solutions showcase erxes' adaptability across various industries organizational roles. Leveraging erxes' array of plugins, widgets, and integrations, you can effectively address various areas and fulfill the needs of different team roles. If you're interested in discovering how erxes can benefit your industry and support your organizational roles, we encourage you to connect with us. Reach out through our Web Chat located in the bottom right corner of erxes.io. Alternatively, you can join our Discord community. If you prefer a more personalized discussion, you can schedule a call with us via here. We look forward to assisting you!
  • Is it possible to buy just one of the components included in this solution?expand_more
    We offer various alternative bundles like XM for SaaS, XM for Frontline, and more that may suit your needs. You can explore these options on our product page. If you're interested in using a single feature without a bundled product, you can visit our marketplace to see the individual features we offer.
  • Will erxes help me and my team get started with the software?expand_more
    Certainly! When you get started on your journey with erxes, you can expect a comprehensive onboarding process to guide you through the initial setup and profile building. This ensures that you can quickly get up to speed and make the most of erxes.

    In addition to the onboarding process, erxes offers a Support Service that aims to assist you in leveraging erxes to its fullest potential. Check it out on our marketplace.
  • How much it costs to get all features included in these solutions ?expand_more
    The pricing structure offers flexibility depending on whether you choose bundled packages or individual plugins. Our bundles start at $49.00 per month, and individual plugins are available for just $5.00 per month, each with specific usage limits. As your requirements expand, you have the freedom to upgrade the limits for each feature to accommodate your growing needs.

Grow your business better and faster.

All-in-one platform for the complete experience management lifecycle.

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