Enhance your front office operations to build stronger customer relationships, foster seamless connections, and boost team efficiency.
XM for Frontline is a customer service and support platform that provides tools for managing customer interactions, and improving customer satisfaction.
Front is a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale.
Joining XM for Frontline
XM for Frontline
Front
Open source
Omnichannel communications
Shared Inbox
Knowladge base
Open source
erxes, as an open-source platform, promotes transparency, customization, and community collaboration. You can access our source code on{" "} Github .
;🏆 Winner: erxes
Omnichannel
Both erxes and Front embrace the Omnichannel approach to ma aiming to streamline operations, enhance customer engagement, and swiftly adapt to evolving communication landscapes. Both of them share similar values:
Front outperforms with 25+ integrations
Front outperforms erxes in this aspect by providing over 25 readily available integrated channels. Meanwhile, erxes is actively expanding its integration capabilities to include a broader range of communication channels.
🏆 Winner: Front
Help Center
Both erxes and Front share similarities in offering strong customer support features essential for maintaining high levels of customer satisfaction:
Additional functionalities unavailable in Front gives erxes the edge:
erxes allows ticket and query submissions directly within the help center, enabling customers to report issues and track their progress seamlessly.
🏆 Winner: erxes
Ticket management
Front doesn't offer a dedicated Ticket Management tool in the conventional sense. However, erxes features a robust ticket pipeline designed to organize customer queries, issues, or requests into a structured pipeline. It ensures that each customer inquiry receives proper attention, tracking, and resolution.
erxes excels in effectively managing customer queries.
erxes allows ticket and query submissions directly within the help center, enabling customers to report issues and track their progress seamlessly.
🏆 Winner: erxes
Integrations
Front doesn't offer a dedicated Ticket Management tool in the conventional sense. However, erxes features a robust ticket pipeline designed to organize customer queries, issues, or requests into a structured pipeline. It ensures that each customer inquiry receives proper attention, tracking, and resolution.
erxes excels in effectively managing customer queries.
erxes allows ticket and query submissions directly within the help center, enabling customers to report issues and track their progress seamlessly.
🏆 Winner: erxes
Pricing
XM for Frontline by erxes comprises over 25 plugins and services available for the $49-a-month plan. The combined value of these plugins and services amounts to over $700, yet we offer them all for just $49. Within this plan, we provide a multiple services aimed at helping you kickstart your journey with erxes:
Pay-as-you-go
XM for Frontline by erxes offers a pay-as-you-go system. As your business expands and you approach the limits of the plan, you have the flexibility to purchase additional limits for individual plugins. This scalability ensures that you only pay for what you need as your business grows.
Grow your business better and faster.