logomenu
  • Productskeyboard_arrow_down
    Marketing Team
    Growth Hacking

    Transform Ideas to Successful Campaign

    Email & SMS Marketing

    Outbound Engagement for Growth

    Pop-ups & Forms

    Create Stylish Pop-ups that Bring Leads

    Sales Team
    Sales Pipeline

    Track Your Entire Sales Pipeline

    Contact Management

    Manage Visitors, Customers, and Companies

    Lead ScoringComing soon

    Identify and Target Sales-Ready Leads

    Support Team
    Shared Team Inbox

    Receive, Manage, and Reply to Customers

    Messenger

    Talk to Your Customers in Real Time

    Knowledge Base

    Create Help Articles for Customer Self-service

    Management & Operation
    Task Management

    Work More Collaboratively and Get More Done

    Unlimited Products and Services

    Store Your Products and Services

    More FeaturesComing soon

    AI Assistant, Meeting, Documents and Calendar

  • Invest
  • Pricing
  • Resourceskeyboard_arrow_down
    Blog

    Stay up to date with the latest blog posts and more

    Customer Stories

    Hear from businesses that use erxes

    Help Center

    Get help if you have questions about using erxes

  • Communitykeyboard_arrow_down
    Become a Partner

    Help other businesses simplify their sales, marketing, and customer support

    Get Rewarded

    Reach different milestones and get rewarded with free credit or merchandise

    Showcase Yourself

    Claim your spotlight and share your erxes success story with the rest of the world

    Join the Discussion

    Meet the others and get to know the community

  • Sign in
  • Get Started
  • Go to Global Profile
  • Create an Organization
  • Logout
    • Products
      • Growth Hacking
      • Sales Pipeline
      • Email & SMS Marketing
      • Shared Team Inbox
      • Messenger
      • Pop-ups & Forms
      • Knowledge Base
      • Task Management
      • Contact Management
  • Invest
  • Pricing
    • Resources
      • Blog
      • Customer Stories
      • Knowledge Base
      • Roadmap
      • Integrations
    • Community
      • Become a Partner
      • Get Rewarded
      • Showcase Yourself
      • Join the Discussion
  • Sign in
  • Get started
  • Terms of service
    • - General
    • - Partner programs
  • Privacy Policy
  • DMCA Policy
  • GDPR Compliance

GDPR Compliance

Effective date: Jul 31, 2018

Last modified: Aug 10, 2020

erxes is GDPR compliant

erxes has implemented various updates and changes to its codebase in preparation for GDPR enforcement on Jul 31st 2018.

A summary of erxes overall GDPR readiness strategy for this project can be found below:

Right to Access

Part of the expanded rights of data subjects outlined by the GDPR is the right for data subjects to obtain from the data controller confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, the controller shall provide a copy of the personal data, free of charge, in an electronic format. This change is a dramatic shift to data transparency and empowerment of data subjects. All erxes users have the ability to export their personal and customer data through our Export feature.

Right to be Forgotten

Also known as Data Erasure, the right to be forgotten entitles the data subject to have the data controller erase his/her personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data. The conditions for erasure, as outlined in article 17, include the data no longer being relevant to original purposes for processing, or a data subject withdrawing consent. It should also be noted that this right requires controllers to compare the subjects' rights to "the public interest in the availability of the data" when considering such requests.

Data Portability

GDPR introduces data portability - the right for a data subject to receive the personal data concerning them, which they have previously provided in a 'commonly used and machine readable format' and have the right to transmit that data to another controller.

Other rights

Other rights for the data subjects are either covered by features already built into our codebase, or outside the scope of the open source software project, including:

Right to Rectification

The codebase can be configured to support user modification/correction/rectification of any data supplied (entered) by the user.

Right to restriction of processing

This is outside the scope of the open source software project, and is up to the controller (administrator / deployer / operator of the server system) to enforce. But if you’re using our SaaS version, you can download the Data Processing Agreement from your dashboard, which ensures the GDPR compliance of our Service Providers as Sub-Processors.

Right to Object

This is outside the scope of the open source software project, and is up to the controller (administrator / deployer / operator of the server system) to enforce.

Community compliance

The above will allow our community members to build and deploy GDPR compliant systems and services. We know and understand that all of you have custom installation, configuration and deployment environments and that you are working to ensure your own deployment of erxes Inc. is compliant with GDPR if necessary.

Meanwhile, we would welcome any advice, input, or questions you may have regarding erxes GDPR readiness. Please help us by emailing your thoughts to [email protected]

erxes Inc Team

planet
Products
  • Growth Hacking
  • Sales Pipeline
  • Shared Team Inbox
  • Email & SMS Marketing
  • Contact Management
  • Messenger
  • Pop-ups & Forms
  • Knowledge Base
  • Task Management
  • Unlimited Products and Services
Resources
  • Blog
  • Customer Stories
  • Help Center
  • Integrations
  • Roadmap
Company
  • About Us
  • Press
  • Rewards
  • Contact Us
  • Status
Legal
  • Terms of Service
  • Privacy
  • DMCA Policy
  • GDPR

  • Images Gdqr
  • Images Android
  • Images Ios
  • erxes reviews
logo 2x
  • github
  • rocketchat
  • logo cb
  • logo angel
  • logo f6s
  • techinasia white
  • mail
  • facebook
  • twitter
  • linkedin
  • youtube
  • logo medium
We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used. You can read more and make your cookie choiceshere.By continuing to use this site you are giving us your consent to do this.