Guides

Instructions to help you make the right Instagram Post connection.

Connect Instagram Post

1. Go to Settings.
2. Navigate to Integration.
3. Select Instagram Post and click +Add.

4. Click Continue with Instagram and log in using the Admin account of the Instagram business account you want to connect.

   Important:

   1. The account must have Admin rights to connect successfully.
   2. Changing the Instagram password of the connected Admin account will disconnect the integration.
   3. It is recommended to use a non-personal, unused Admin account to avoid any connection issues.
5. Click Next.
6. Click Select next to the Instagram business account name.
   1. Ensure the business account is Selected.
7. In the Integration Name field, enter [Insta post] followed by the Instagram business account name.
8. Select the Brand section.
   1. If you haven’t created one, click Create Brand, then select it.
9. Select the Channel section.
   1. If you haven’t created one, click Create Channel, then select it.
10. Click Save to save the settings.

Test the Connection

1. Write a comment under any post on the Instagram business account.
2. Go to the erxes Team Inbox window.
   1. The comment should appear under the conversation section in the Team Inbox.
3. In the To send your message section, type a response to the comment.
4. Check if your response reaches the user’s Instagram post.

Troubleshooting (If Instagram Post comment is not Arriving in TeamInbox)

1. 1. Check if the Team member is part of the Channel

2. Go to Settings → Channel.
3. Check if your erxes account is listed under Members.

4. 2. Ensure Channel is selected in Instagram Post integration

5. Go to Settings → Integration.
6. Click on Instagram Post.
7. Click Edit and make sure the Channel is selected.

8. 3. Recheck Instagram connection

9. Go to Settings → Integration.
10. Click +Add under Instagram Post.
11. Click Next.
12. Click Select next to the Instagram business account name.
    1. If Select is available, consider the connection missing and select the Integration name, Brand, and Channel again to save.
    2. If you cannot select, assume the connection is successful and try other methods or contact erxes Support for assistance.
13. This process should ensure that Instagram Post integration is correctly set up and functioning in Team Inbox.

Illustrated instructions :

1. Go to Settings .
   
2. Go to Integration .
   
3. Select Instagram Post and click +Add .
   

4. Click Continue with Instagram and log in as the "Admin" account of the Instagram business account you want to connect .

   • Note : If the account is not an "Admin" account, the connection will not be successful, and the "Admin" account that has been connected cannot change its Instagram password. The connection will be disconnected every time it is changed. Therefore, Erxis recommends that you create an account that is not used by the "Admin" account and connect it.
   • If the "Admin" account's "Admin" rights are revoked, the connection will be lost. Only the "Admin" account will be able to reconnect properly, so it is necessary to select the correct "Admin" account.

   

5. Click the Next button.
   

6. Click Select next to the Instagram business account name .

   • It must be Selected .

   

7. In the Integration Name field, enter [Insta post] as the Instagram business account name .
8. Select the Brand section. (If you haven't created one, you can create one by clicking Create Brand and selecting it).
9. Select the Channel section. (If you haven't created one, you can create one by clicking Create Channel and selecting it).
10. Click the Save button to save the settings.
    

Test and check:

1. Write a comment under the post of the Instagram business account.
   
2. Go to the erxes Team Inbox window.
   
3. The post you wrote will be successful if it enters this section.
4. In the "To send your message" section, type your response to the conversation and check if it reaches the user's post on the other side.

If Instagram Post is not arriving in TeamInbox, here are some things to check:

Check if the erxes account you are checking is included in the channel:

1. Go to Settings .
   
2. Go to Channel .
   
3. Check if your information is in the Member section (erxes Account name).
   
   
   
   

Check if Channel is selected in Instagram connection:

1. Go to Settings .
   
2. Go to Integration .
   
3. Click on Instagram Post .
   
4. Click the Edit button and make sure Channel is selected.
   

Recheck your Instagram connection:

1. Go to Settings .
2. Go to Integration .
3. Click +Add in the Instagram Post section .
4. Click the Next button.
5. Click Select next to the Instagram business account name .
   • If Select is available , consider the connection missing and select Integration name , Brand , and Channel again to save.
   • If you are unable to select , please assume the connection was successful and try other methods again, or contact our support team for assistance.