Guides

Step 1: Add the Viber Channel

1. Go to Settings.
2. Navigate to Integration.
3. In the Viber section, click +Add.
4. Name:
   • Enter a name for your Viber channel (e.g., "[Viber] Business Support").
5. Token:
   • In the Token section, enter the Viber bot token information.
   • If your Viber bot is not created yet, you can create it by visiting Viber's Partner Portal.
   • After creating the bot, you’ll receive the Token information. Copy it and paste it into this section.
6. Brand:
   • Select the brand that you want to connect to.
7. Channel:
   • Select the channel through which you will communicate.
8. Click Save to save the settings.

Step 2: Test the Viber Bot

1. Open the Viber app and send a message to the bot you created.
2. Go to the erxes Team Inbox window.
3. Check if the message you sent is arriving in TeamInbox.
4. Write a reply and confirm that the message successfully reaches the user on their Viber app.

Step 3: Troubleshooting (If Viber Messages are Not Appearing in TeamInbox)

1. Check if your erxes account is included in the channel

• Go to Settings → Channel.
• Check if your erxes account name is listed in the Member section.

2. Ensure Channel is selected for Viber connection

• Go to Settings → Integration.
• Click on the Viber section.
• Click the Edit button and make sure the Channel is selected.

This tutorial explains step by step how to connect a Viber channel on the erxes platform. Connecting a Viber channel will allow you to communicate with your users directly via messenger.

Instructions with pictures:

1. Go to Settings
   
2. Go to Integration
   
3. Click +Add in the Viber section .
   
4. In the Name field, enter the name of the Viber channel you want to connect to (for example: "[Viber] Business Support")
5. Enter the Viber bot token information in the Token section.
   • If your Viber bot is not yet created, you can create one by visiting the following link: https://partners.viber.com/
     
   • After creating the bot, the Token information will appear, copy it and enter it in this section.
     
6. Brand – Select the brand to connect to.
7. Channel – Select the channel to communicate with.
8. Click the Save button to save the settings.
   

Try it:

1. The user will test the bot by sending a message through their Viber app.
2. Go to the erxes Team Inbox window
3. Check if the sent message is arriving in TeamInbox
4. Write a reply and confirm that the message has been sent to the user.