Guides

How to use: Create a new ticket by clicking the "+" or "New Ticket" button. Fill in the ticket form with the customer's name, issue description, and priority level (low, medium, high, urgent). Select the appropriate category from the dropdown menu—this helps route the ticket correctly. Assign the ticket to yourself or a team member using the "Assignee" field. Set a due date to ensure timely resolution. Once created, the ticket appears in the tickets list. Click on any ticket to view full details and add updates. As you work on the issue, add comments describing what actions you've taken—this creates a clear history. Change the ticket status as you progress: from "Open" to "In Progress" when you start working, then to "Pending" if waiting on the customer or another department, and finally to "Resolved" when complete. Attach relevant files using the paperclip icon. Use tags to categorize tickets for easier searching later. View all your assigned tickets by selecting "My Tickets" from the filter menu. Managers can use the dashboard view to see all open tickets, who's handling what, and which tickets are overdue.