Guides

How to use: Open the property management dashboard to see today's arrivals, departures, and current occupancy at a glance. Create a new reservation by clicking "New Booking" and entering guest name, contact information, arrival and departure dates. Select room type from available options—the system shows only rooms available for those dates. Confirm the rate and any special packages or add-ons selected by the guest. Collect payment or deposit according to your property's policy using the integrated payment processor. Send booking confirmation to the guest automatically via email with all reservation details. Update the room assignment as check-in approaches by clicking on the reservation and selecting the specific room number. Check guests in on arrival day by finding their reservation and clicking "Check In"—this changes room status and triggers housekeeping notification. Issue physical or digital room keys using your key card system integration. Handle room changes by finding the reservation, clicking "Move Room," and selecting the new room—system updates all records. Process additional charges by adding items to the guest folio—room service, minibar, spa services, etc. View the housekeeping board to see which rooms are clean, dirty, or under maintenance—update statuses as cleaning is completed. Mark rooms out of order if maintenance is needed by clicking the room and selecting "Out of Order" with a reason. Check guests out by calculating final bill, reviewing charges, processing payment, and updating room status to "Dirty." Manage room rates by accessing the rate calendar and setting prices for different dates, seasons, or events. Generate occupancy reports to see booking patterns and optimize pricing strategy. Block rooms for maintenance or personal use so they don't appear in availability.