Guides

Help Center — Create a Public Support Portal

The Help Center lets you build a public support portal for your customers. You can connect your Knowledge Base articles, ticket forms, custom forms, and CMS content in one place.

How to open Help Center

1. In the left sidebar, click Plugins.
2. Select Frontline.
3. Click Help Center.

4. 

The list shows existing help centers with:

• Name: Help center title
• Client Portal: Linked client portal
• Knowledge Base Topic: Connected knowledge base topic
• Ticket Channel: Linked ticket channel

When you create more than one help center, they will appear in the list together.

How to create a new help center

1. Click the + Create Help Center button at the top right.

1. The New Help Center panel opens with two tabs: General and Appearance.

General settings

Fill in the basic information:

• Name: Help center title
• Client Portal: Select the client portal
• Description: Add a description

• 

Knowledge Base section

• Enable Show Knowledge Base to display articles on the published site.
• Knowledge Base Name: The name shown on the menu
• Knowledge Base Topic: Select the topic to display

• 

Tickets section

• Enable Show Tickets to let visitors raise tickets.
• Ticket Name: The name shown on the menu
• Channel: Select the ticket channel
• Pipeline: Select the ticket pipeline
• Status: Select the default ticket status

• 

Forms section

• Channel: Select the channel
• Forms: Choose which forms to display

• 

CMS section

• CMS: Select a CMS source if you want to include CMS content

• 

Appearance settings

Click the Appearance tab to customize the look of your help center.

Logo and Favicon

• Upload a Main Logo
• Upload a Favicon

• 

Main Colors

Customize colors for:

• Body
• Header
• Footer
• Help Center
• Background
• Active Tab

Fonts and Color

• Base Font
• Heading Font
• Base Color
• Heading Color
• Link Text
• Link Hover Text

Form Elements Color

• Primary Action Button
• Secondary Action Button
• Heading Divider & Input Focus Glow

Topic Appearance

• Color
• Background Image

• 

Header

Customize header labels:

• Wordmark
• Home Tab
• Forms Tab
• Announcements Tab
• Search Placeholder

• 

Footer

Customize:

• Footer Logo
• Footer Description
• Copyright Line
• Footer Link Columns

• 

Advanced

For custom designs, you can add:

• Header HTML
• Footer HTML

• 

Finalizing the help center

After filling in both the General and Appearance tabs, click Create Help Center at the bottom right.

Once created, your help center will appear in the list.

💡 Tip: Choose a clean color scheme and upload your brand logo to make the help center look professional and consistent with your company identity.