Guides

My Inbox — Your Personal Inbox

My Inbox contains your private and direct conversations. Under this section, you will find the Personal inbox, which stores messages that are only visible and accessible to you.

How to open My Inbox

1. Click Frontline in the left sidebar.
2. Open Inbox.
3. In the left panel, expand My inbox.
4. Click Personal inbox.

When to use Personal inbox

• For private messages that are not shared with the team
• For direct customer communication assigned only to you
• To separate your personal workload from the team queue

💡 Tip: If your Personal inbox is empty, it means no private conversations have been assigned to you yet.