Guides

Team Inbox — Shared Team Channels

The Team Inbox contains shared communication channels that your whole team can access. Each channel represents a connected source, such as a support email, social media page, or chat widget.

How to open Team Inbox

1. Click Frontline in the left sidebar.
2. Open Inbox.
3. In the left panel, expand Team inbox.
4. Select a channel, for example Test Channel.

What you can do in Team Inbox

• View all team conversations in one place
• Assign messages to yourself or other team members
• Reply to customers together with your team
• Filter by channel, status, or response time

💡 Tip: Make sure unassigned messages in the Team Inbox are picked up quickly to avoid delays.