2. Main purpose and Responsibilities of the Position
Job Summary:
As the Sales & Support Manager, you will be responsible for monitoring the sales operations of erxes, evaluating the sales performance, and conducting data analysis and research to identify business opportunities that would generate more revenue resources and increase the profitability of erxes in the Open Source & MarTech space.
Key areas of accountability:
Monitor sales operations and evaluate sales performance
Conduct data analysis and research to identify business opportunities and increase revenue
Meet with existing and potential clients, negotiate contracts, respond to inquiries and concerns
Handle training and programs for sales staff to maximize efficiency and productivity
Develop specifications, samples, and product metrics for POS material
Primary job description:
Coordinate daily workload within team using erxes Sales Pipeline and nessecary metrics
Direct proposal development activities and coordinate with legal and contracting departments
Develop analytical reports/dashboards in erxes Dashboard to review performance of direct sales and partner accounts
Participate fully in cross-functional teams that address strategic business issues involving CRM and sales operations
Implement CRM campaign process to eliminate noise and increase visibility to key market segments and strategic accounts
Process all orders including invoicing, fulfillment, onboarding and supporting the customers
Conduct process analysis and assist with design and development of new issues/enchancement of modules within existing version of erxes.
Assist in rolling out new strategy with target partners and leading change process with team members
Quoted, won, and executed multiple and detailed technical projects for international enterprise and OS clients
Create marketing content for pages and promotional initiatives, newsletter design and implementation, create designed and produce PowerPoint presentations
Implement sales strategies, product onboarding roadmap and team agenda that drive enhanced revenue generation
Deliver an optimized market mix and identify the roadmap to achieve the team’s goals and overall goals of the business
Create and implement sales action plans that incorporate key actions to set KPIs for the business
Oversee the execution and planning of driving revenue growth and sales strategy
Develop weekly/monthly/annual and seasonal sales targets for the department
Lead revenue forecasting and analyze business tactics, performance analysis, pricing and sales strategies, market research and competitor analysis
Identify areas of improvement in sales strategies to improve sales and business profits
Monitor and observe the brand, make forecasts, identify new trends and offer a competitive advantage to the business
Manage the team calendar to maximize sales opportunities
Introduce new brands and categories to the market by leading the sales team in product launches
Develop a comprehensive talent management process to attract, onboard, mentor and retain the best sales talent
Establish and oversee the adoption of team vision and values
Work cross-functionally with other leadership and executive officer team members
Drive customer acquisition strategy by providing a positive and efficient purchasing experience for buyers
Build strong relationships with external partners and consumers
Conduct regular and consistent research on the latest market best practices and trends
Job requirements
3 years of experience as a Sales Support Specialist or similar role
5 years of experience in sales
Proficiency in technology
Understanding of sales process, preferably with customer service experience
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker, problem-solving skills as well as product designing
Team player
Good time-management skills
Great interpersonal and communication skills
BS in Business or relevant field
Additional certification in training is a plus
Files & softwares to be used
Github
Erxes XOS
Phone
Discord
Google apps
Figma
Scope of the role
Work both with Sales & Support team and target groups of customers and partner companies.
Key Performance Indicator
Sales growth
Sales target
Customer acquisition cost
Revenue
Conversion rate
Sales ROI
Customer lifetime value
Churn rate
3. Additional information
Working condition
Hybrid
Working hours
9.00-18.00 Monday - Friday (can work remotely during this time)
