2. Main purpose and Responsibilities of the Position
Job Summary:
Meeting and exceeding business objectives ensures consistent achievement of all financial and operational KPIs
Managing to deliver an outstanding ‘Customer Experience’
Managing, inspiring and motivating the operation team to ensure operational excellence, high employee engagement and service improvement is achieved
Key areas of accountability:
NMG projects /Gerege, Tenders, Marketing project/
Internal team members
Primary job description:
NMG PROJECTS
Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
office.erxes.io Team Inbox - to listen, report, follow up and respond
Google Drive files:
Google Sheet /NMG projects/ - to update, report, follow up and respond
Google Word /Файл/- To send agreements, invoices and upload the all related documents under each company
Google Sheet /Борлуулалтын явц/ - to update the payment due dates and monitor on project deadline is meet the projected date
Google Sheet /Санхүүгийн тооцоолол/ - To monitor on key financial aspects and work to improve the key factors
Glide App - to be updated and update on the projects
Discord chat
Responsible for the operations, team and for the delivery of the overall operational metrics & sales targets
To proactively maintain regular engagement with key client contacts in line with client expectations
Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings
Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call centre management experience is essential to be a success in this role
Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
INTERNAL COMMUNITY AND TEAM MEMBERS
Share the Organizational Vision With Each Member
Communicate and understand each team members in relation
Get team members motivated and feel appreciated under your supervision
Create and Maintain a Team Spirit
erxes XOS /Mobile application/
Facebook /Нью Медиа Фэн Груп/
Discord chat
Peoplebox - OKR
3. Additional information
Working condition
Normal
Working hours
9.00-18.00 Monday - Friday (can work remotely during this time)
Work equipment
Desk, chair, computer, and other
4. Performance measured by following main factors
Highly effective workflow and financial objectives to meet
Smooth and professional communication flow both internally and externally
