1. General Information
| Approved date: | 2020.10.19 |
| Department belongs to: | Administration Department |
| Directly responsible to: | Senior Marketing Manager |
| Appeal to: | Chief Executive Officer |
| Substitutable position: | |
2. Main purpose and Responsibilities of the Position
| Job Summary: | - In charge of the existing customer base and their success
- Build a strategy for growth hacking and expand the community organically and supportively from other community partners
|
| Key areas of accountability: | - External community - erxes open-source and SaaS community
- Internal community - team members
|
| Primary job description: | ERXES OPEN-SOURCE AND SAAS COMMUNITY - Engage and respond to the Community in a timely manner
- office.erxes.io Team Inbox, Task - to listen, report, follow up and respond
- https://community.erxes.io/
- Company email
- Collect and process feedback
- Product Board - Update erxes Roadmap on Vote and Internal Product Development Planning
- GitHub - reporting on bugs collected from customers
- Support content creation on SaaS Feature update/Enhancement update
- Wondershare
- HemingwayApp
- INK
- Youtube
- Wordpress
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
INTERNAL COMMUNITY AND TEAM MEMBERS - Share the organization's vision with each member
- Communicate and understand each team members’ needs and wants
- Get team members motivated and feel appreciated
- Create and Maintain a Team Spirit
- erxes XOS /Mobile application/
- Facebook /Нью Медиа Фэн Груп/
- Discord chat
- Peoplebox - OKR
|
3. Additional information
| Working condition | Normal |
| Working hours | 9.00-18.00 Monday - Friday (can work remotely during this time) |
| Work equipment | Desk, chair, computer, and other |
