The Frontline email integration now handles outbound messages, closing the loop on email conversations inside Frontline.
Reply to incoming emails or compose new ones without leaving the inbox view. The composer includes full From, To, Cc, Bcc, and Subject controls, with the original thread kept visible while you write so context stays in front of you. Send with a click or use ⌘+Enter to fire off replies fast.
This turns Frontline into a complete two-way email channel alongside its existing support for Facebook, Instagram, and erxes Business Messenger.
Agents can now resolve email threads end-to-end in the same workspace they use for every other channel.