erxes support no longer needs a shared owner login. Each support visit now uses a named, single-use sign-in that ends automatically when its time runs out.
Workspace owners can set the policy in Settings → Security → Support access. Choose Off, Ask me each time, or Allow without asking, with an optional end date. You can also pick which permission groups support receives.
Requests you approve can last 1 hour, 4 hours, 1 day, or 7 days. You can end access at any time, and every visit is listed in the access history. A banner and notifications show when support is in your workspace.
Support accounts cannot use passwords, approve device sign-ins, or change permissions, and they are hidden from staff lists and exports. Support access is available on erxes cloud workspaces.