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Product Development

erxes 3.0 "Frontline" plugin

Empower your support and communication teams with a unified inbox experience. The Frontline plugin allows you to handle multichannel conversations (e.g. Messenger, Call, Email), convert chats into tickets, assign to team

Empower your support and communication teams with a unified inbox experience.
The Frontline plugin allows you to handle multichannel conversations (e.g. Messenger, Call, Email), convert chats into tickets, assign to teams, and maintain context throughout the customer journey.
Phase 1 focuses on Messenger and Ticket functionality with an improved interface and agent routing logic.

erxes AI Agent

The erxes AI Agent lets customers chat with all their company data across every plugin — customers, deals, tickets, tasks, inventory, and content. Users ask questions in natural language and receive…

Broadcast Workflow Enhancement

The Broadcast feature adds a workflow option, letting teams design multi-step broadcast sequences from a dedicated template. Marketers can trigger follow-up broadcasts based on customer response, eng…

Property Plugin: Real Estate Developer Module

The Real Estate Developer plugin connects with erxes Frontline, turning customer inquiries into tracked opportunities that flow through the sales pipeline. Developers can generate contracts based on…

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