This release brings Instagram Messenger functionality to the Frontline plugin, along with expanded customer engagement options:
- Instagram Messenger: Connect your business Instagram account to receive and respond to DMs directly inside erxes.
- Instagram Comment Sync: Track, reply to, or assign actions to comments made on your posts—without leaving the erxes dashboard.
- Chatbot for Instagram: Automatically engage followers via keyword-based bots or welcome messages, improving response time and lead capture.
These features support omnichannel communication and enhance marketing campaign responsiveness via Instagram.