Understanding Our Business Model: SaaS and Self-Hosted Versions of erxes

At erxes, we offer two primary deployment options for our Experience Operating System (XOS): the SaaS version and the Self-Hosted version. Both environments are built on a flexible, modular structure designed to provide comprehensive solutions for customer and employee experiences. Let’s dive into the key components of our business model.

Core Concepts in Both Environments

Plugins
Plugins are the building blocks of erxes. Each plugin is a feature designed to achieve a specific goal, such as managing contacts or segmenting audiences. Plugins can be categorized as:

• Settings Plugins: Plugins used for customizable settings, allowing users to tailor their erxes environment to fit their specific needs.
• Core Plugins: Essential features that integrate with all experiences, like contact management and segmentation.
• erxes Plugins: Plugins developed by erxes to enhance the platform’s capabilities
• Enterprise Plugins: Plugins owned by partner companies, available to the public only upon request by the owner or kept in private mode.

Products
Products are collections of plugins that address particular issues within the workplace. For example, a product might include plugins for communication, task management, and analytics to streamline project management processes. For example, erxes Frontline is the product for the Frontline team, erxes Sale is for managing the sales process.

Experiences
Experiences are broad categories that encompass multiple products aimed at enhancing either Customer Experience (CX) or Employee Experience (EX). Each experience is designed to provide a holistic solution to improve interactions and workflows.

Add-ons
In our SaaS version, we offer various limits based on the subscription packages. Add-ons are available for users who need to exceed these limits, allowing for greater flexibility and scalability.

SaaS vs. Self-Hosted Versions

SaaS Version

Our SaaS version offers a cloud-based solution that is easy to set up and maintain. It is perfect for businesses looking for a hassle-free experience with regular updates and dedicated support. Key benefits include:

• Managed Hosting: We take care of all hosting and maintenance.
• Regular Updates: Automatic updates to keep your system up-to-date with the latest features and security patches.
• Scalability: Add-ons are available to exceed usage limits as your business grows.
• Support: Access to our expert support team for any issues or queries.

Self-Hosted Version

For businesses that prefer more control and customization, our Self-Hosted version provides the flexibility to host erxes on your own servers. This version supports the same modular structure of plugins, products, experiences, and add-ons, with the additional benefit of our various partnership models.

Partnership offers for Self-Hosted Version

We offer several partnership models to fit different business needs:

1. Community Edition
   Ideal for small businesses and startups, this edition provides access to our core features with the ability to customize and extend functionality.
2. Enterprise Edition
   Designed for large-scale businesses, this edition offers bespoke solutions, dedicated support, and advanced features tailored to meet complex needs.
3. Embed Edition
   Perfect for businesses looking to integrate erxes features directly into their existing applications, enhancing functionality without disrupting workflows.
4. Platform Edition
   A comprehensive suite designed to power your entire digital ecosystem, with scalable solutions that evolve with your business.
5. Infrastructure Edition
   Provides the essential tools and support needed to build and manage your digital infrastructure, ensuring stability and scalability.

Conclusion

At erxes, our flexible business model is designed to meet the diverse needs of businesses, whether through our SaaS or Self-Hosted versions. By leveraging our modular structure of plugins, products, experiences, and add-ons, you can create a tailored solution that grows with your business. Explore our partnership models to find the best fit for your organization and take control of your digital ecosystem today.

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