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We are excited to announce the latest product update for the month of May. Our team has been hard at work to address reported issues, refine existing features, and optimize the overall performance of our product. Let’s dive into the details of the enhancements and fixes that await you in this release.

Bug Fixes 🐞

Team inbox 

Resolved the issue of text overlapping in the reply field for improved user experience.

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Knowledge Base 

Fixed the bug that prevented the selection of category and subcategory when adding new articles to the Knowledge Base.

Navigation Bar

Resolved the issue where clicking the “more” button on the navigation bar would cover the marketplace and settings buttons at the bottom.

Hotfix

Fixed the scroll bug in the plugin pop-up window that previously prevented scrolling when selecting plugins.

Improvements 🛠️

Sales Pipeline, Task Management, Ticket Management

Implemented a date range field in the board’s filter section, allowing users to filter cards based on specific date ranges.

Client Portal

We have enhanced our Client Portal, our digital help center, with new user interfaces and additional features to provide an improved user experience.

New features

• View submitted tickets by board
• View submitted tickets by list

Profile 

• The user interface for the First/Last Name, Username, Email, Phone, and Company Name fields has been enhanced for a more user-friendly experience.

Notification Settings 

• Now you have the option to easily toggle notifications by email and SMS on or off according to your preference.

Ticket and Task Details

Submitted ticket and tasks details on client portal can be viewed:

• Name
• Stage
• Label
• Number
• Requester
• Status
• Created Date
• Modified Date
• Assigned User
• Description
• Attachment
• Comment

Core Performance Improvement 🌟

Performed code restructuring and implemented GraphQL Apollo 3.0 improvements for better code organization and structure, resulting in a more maintainable and scalable codebase. Additionally, the implementation of GraphQL Apollo 3.0 brings significant enhancements to the GraphQL layer, such as improved performance, caching mechanisms, and better error handling. 

We value your feedback and are committed to continuously improving our product. Stay tuned for more updates as we strive to provide you with the best possible user experience.