Security Breach on Test Server Database: An Update and Apology

Hello everyone,

We wanted to inform you about a security breach that occurred on our TEST server database. While this test server database was not a live or production (SaaS or Enterprise clients’) database, it did include some of our customer information, such as username, name, and email address.

We want to be open, transparent, and responsible with you, so we want to let you know that we have identified the mistake and have made some improvements to ensure that this doesn’t happen again. We are also reviewing our organization’s cybersecurity systems to identify any other potential vulnerabilities and will be implementing additional measures to protect your data further.

We are also analyzing the causes of the data breach and creating a plan to prevent similar incidents in the future. We take this matter very seriously and are committed to ensuring the safety and security of your data.

We would like to thank the many people who have sent direct messages to let us know about the security breach. Your vigilance is greatly appreciated and has helped us to address the issue quickly.

We sincerely apologize for the data breach. Your privacy is of the utmost importance to us, and we are committed to implementing robust security measures to protect your data.

Trust is critical in our industry, and we hope you will allow us to regain your trust as we improve our digital security. If you have any questions or concerns, please don’t hesitate to reach out.

Thank you for your patience and understanding. Your data security has always been and will continue to be our top priority.