All your customer information and sales process in one board to follow up flawlessly. Have your sales managers know everything needed to deliver increased levels of personalization before they contact customers.
Personalize every experience along the customer & employee journey with erxes Sales Pipeline. Unify marketing, sales, service, commerce, and information technology on Sales Pipeline.
Manage your entire sales cycle, track client communication, and connect your projects, marketing activities, and much more with a CRM that’s easy to use.
Spend less time updating information in your CRM and more time out in the field selling. erxes sales CRM automates and optimizes your work, simplifying the admin jobs you can’t stand.
Give your sales team a platform they’d actually want to use, and get a full overview of their sales performance so you can make faster and better-informed decisions.
Easily reference past client communication, monitor account health, and manage client projects with a CRM that empowers you to grow lasting relationships.
- checkCustomizable to fit your sales cycle
Easily tailor your Sales pipeline to suit you without any development help. Edit deal stages, add as many columns as you'd like, manage multiple pipelines at once, and more.
- checkGet an instant overview of each deal
Easily build dashboards in real-time with no development help. Gain insights into where deals stand, expected revenue, your team’s performance, and more.
- checkSave valuable time by automating sales processes
Close more deals by automating repetitive work. Automatically assign leads to reps, set reminders for upcoming activities, get notified when a lead opens an email, and more.
- checkSales pipeline from one dashboard with filter views
Easy and straightforward sales funnels allow you to control your sales pipeline from one responsive field with board, calendar, and conversion views. With different views and filtering tools, you can precisely analyze your progress and determine your next best step for success.
- checkUnlimited boards and history of every single sale at one click
You can create an unlimited number of sales boards and pipelines for your different products and brands. Set up all of the various products and services on separate sales boards to follow up flawlessly and introduce your other products to potential customers.
- checkEfficient communication within your sales team
A team can effectively communicate through Erxes by having your team members know everything needed to deliver increased personalization levels before they contact customers. You can track the entire sales pipeline, including deadlines, assigned person, updates on process, and sales process conversations.
- checkFull insight into your sales performance
Erxes provide auto analytic tools that can generate all useful statistics and graphics related to your sales. You can see won and lost deal reports from Erxes just for free. Insights filter helps you to see your sales records by-products, pipeline, dates, and salesperson.
- checkTrack your sales pipelines and accomplish your sales goal
Create an unlimited number of deals and track your entire sales pipeline from one dashboard. Erxes also provides a field where you can add notes, tags, checklist deadlines, and all other useful tools to lead you to successful sales.
The Sales Pipeline plugin is available at erxes marketplace for all users when you get started with erxes. It comes under the package of Cards plugin for free, as it’s one of the core plugins erxes provides.
⚙️ Self-hosted client, please go to the plugin installation documentation to install the card plugin after installing the erxes XOS.
💻 SaaS clients, when you sign-up for erxes Sales Pipeline plugin, will be there already, so just go along with this guideline to get started with this plugin.
The Sales Pipeline can be found on the left-hand side of the screen when you enter erxes. By selecting the tab, you will be able to place the sign on the plugins bar visible.
The sales pipeline menu allows you to organize and customize the way your organization's sales deals are viewed and collected on erxes in the following ways.
- Save multiple Pipelines on a single Board.
- There are two subdivisions for pipelines, which can be customized to your organization’s needs. Each pipeline can be dedicated to a team within your organization.
If your organization does not have many team members, creating a single pipeline would be beneficial. As you can organize different deals/tasks in the Label or Properties section of the pipeline, it may be more convenient for a small team to work on one board. This saves time as it reduces time spent navigating around multiple screens as everything is sorted and funnelled into one page.
Step one. Creating your board and pipeline
There are 2 ways to create your board
- Using onboarding kit or
- Using the settings option.
When you’re creating your pipeline, you have to remember that all businesses are different and require different stages to reach the final stage of selling a product. Some companies use a five-stage pipeline, some use more than five, and others use more than 10. Moreover, it all depends on the business. Before creating your Sales pipeline stages, please read the blog post will hopefully help you to set up your Sales pipeline effectively.
Step two. Create your products and services
The part of tracking your sales performance, connecting your products and services to your Sales pipeline is an important step. To create your products and services, please go to the Products & services plugin here.
Step three. Add properties to your sales pipeline.
To customize your Sales pipeline, you can create additional fields that fit your unique needs from leads. To add new properties to your Sales pipeline card, you’ll need to go to the Property plugin here.
Step four. Add a campaign on your sales pipeline.
Aside from marketing emails, you can use Auto Campaigns to send automatic emails when you drag a card to a different stage as they progress along your Deal/Task/Ticket pipelines.
In this case, let's say a tour agency wants to send a board for the tour package and some personalized content as an email to the lead associated with this deal card above. You can set up auto emails for each stage, but we'll create segments for the Board sending stage for this one. Let's create a parent segment with two subsegments for these different group types:
- Create Custom Card Properties (Optional)
Here were are updating the custom card property on the right and then moving the card to the next stage. If you have any differentiating properties, please create those in advance by going to Settings -> Properties - > Deal/Task/Ticker Properties. Also, notice that the card already has a contact associated with it and make sure their email verification status is valid.
- Create Card Segments
Please go to Settings -> Segments -> and choose from the segment type on the left to create these segments.
Parent segmentThe parent segment ,which is optional, will have the base filters that will be used on all subsegments:
- The first filter makes sure that we are targeting only active cards and not archived ones.
-
The second filter is for setting how many minutes later you want the email to be sent after you drag a card to this stage.
infoCAUTIONWe strongly suggest you set this 'timer' over 15 mins to give yourself a generous room for error. This is to avoid miscommunication with your customers if you accidentally change the stage of a card. with your customers if you accidentally change the stage of a card.
- The third filter is a custom card property in this instance. For example, different quotes are depending on where the tour is organized. Or, if you operate in multiple languages, you can add Language preference as a custom card property here.
Subsegments
Once you set up your 'base' parent segment, you can create subsegments where you point the stage name:
- Create an Auto Campaign Email
Once you create your segments, please select one stage segment in the Campaign target selection slide:
Segment
The number of customers found in the segment will likely be 0 when you're creating the Campaign. Not to worry, that means that nobody moved a card exactly 15 minutes ago to this stage.
ScheduleOn the next slide, please set the schedule as every minute:
Make sure you choose the right time filter for the parent segment. If you don't set that timeframe, but your Campaign schedule is set as every minute, you might end up spamming your contacts every minute.
Note that if you're not using erxes SaaS with your own AWS SES account, these auto emails will be sent to contacts with only valid email verification statuses on the erxes database. Please refer to this guide on how to verify your email addresses. If you connect your own AWS SES account, the restriction can be updated.
🥳 Congratulations, you have successfully set up your Sales Pipeline. Now, let’s start using it.
Let you guys go through the main actions on Sales Pipeline below:
- Enter information in the Description section
- Label the card
- Create checklists
- Create properties on the map
- Link card to Task
- Leave a note to other members
- Create an automatic campaign connected to Ticket
- Specially invite members to work in that pipeline
- Search for the information you need
- View information using filters
- View data by month
- Record whether the task has been completed or not
For the Managers, erxes provides the numbers view options to precisely look into the projects.
Filter and view archives among cards
- You can filter your card by clicking on the Show menu. Explanation of available names
- Filter by created members
- Filter by priority
- Filter by labels
- Filter by team members
- Choose companies
- Choose customers
- Date range
- Assigned to me
- Due tomorrow: Tasks to be completed tomorrow
- Due next week: Tasks due next week
- When viewing archived cards, select Archived items.
Now that you already know how to use Sales Pipeline, please go to the following blog posts to learn about different use cases of Sales Pipeline plugin and master it.
✌️ Enjoy your journey with the Sales Pipeline plugin!
