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With IMAP, you can get your emails received in your erxes inbox and can reply directly from your inbox with your team members. 


With IMAP, you can get your emails received in your erxes inbox and can reply directly from your inbox with your team members.

Internet Message Access Protocol, IMAP, is a two-way incoming mail protocol that only downloads email headers instead of its entire content. The two communication allows the protocol to syncs whatever changes are made on the email client to the server.

  • You'll have all your communications received in a single inbox, which saves time and improve work efficiency. 
  • With the erxes Inbox, your emails also be tagged, filtered, and segmented according to your needs.
  • To reply to your emails, you can use prepared email templates, improving work efficiency.
  • Even you automate some of your emails directly sent to your clients with the help of erxes Campaign and Automation plugins.

The IMAP plugin is available at the erxes marketplace for all users when you get started with erxes. IMAP is within the Integration, which is the extent of the Inbox plugin.

โš™๏ธ Self-hosted client, please go to the plugin installation documentation to install the Inbox after installing the erxes XOS.

๐Ÿ’ป SaaS clients, when you sign-up to erxes, IMAP will be there already within the Integration options.


The IMAP sections can be found in the settings on the lower left-hand side of the screen when you enter erxes. By selecting the “add-ons” plugin, then you will see erxes messenger. Clicking on the “+Add” button, you will be taken to the Messenger page.

This guideline will explain how to integrate your Gmail email address and send emails.

Step 1. Go to Integrations in the Settings menu

Step 2. Click “+Add” button in IMAP window

Step 3. Fill in the values โ€‹โ€‹below.

Step 4. How to enter the password?

1. Click on the password link above

Step 5. Go to the Google Account link in the window that appears


Step 6. Go to Security 


Step 7. In the Signing in to Google window, there should be APP PASSWORD, and if it is not there, do 2-Step Verification. For those who see APP PASSWORD, start from step 18


Step 8. Click the 2-Step Verification


Step 9. Get started


Step 10. Enter your password


Step 11. Select your phone for phone verification


Step 12. Enter your phone number for phone verification


Step 13. Enter a verification code and click the Next button

Step 14. Click the “turn on” button

Step 15. Click the back button


Step 16. Go to App Password


Step 17. Enter your password


Step 18. Click Select app and select Other (Custom name)


Step 19. You are able to write erxes


Step 20. Create your password by doing Generate


Step 21. Copy the password that appears


Step 22 22Enter the copied password in the box above


Step 23. Try writing an e-mail to the e-mail address you have connected and test it

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