erxes plugin
Team inbox
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Made by Erxes

Communicate faster and easier with your customers via one truly omnichannel platform

#Communications
📝DESCRIPTION

Combine real-time client and team communication with in-app messaging, live chat, email, and form, so your customers can reach you, however and wherever they want. With Team Inbox, you can bring all inboxes in one window and manage all your interaction from a single responsive dashboard. Shared Team Inbox keeps all history of your engagement and provides tag and filter tools to help you to be more productive.

FEATURES

Clear view with segments

  • - Unlimited number of brands and channels
  • - Segment all your communication histories by brands, channels, integrations, and tags
  • - View your customer's past interaction, history, and preferences

Ticket box for unsolved cases

  • - Invite team members to channels
  • - Ticket labels that help you to recognize the urgency of the issues and take action

Insights tools to monitor analytics