[Internal notes] Conversation

Hello, you can use Internal notes by following the instructions below. 

• Go to Teaminbox
• Select Conversation (Write a note)
• 🔲 Click on the internal note icon and the conversation section will turn yellow, allowing you to write a note in that section.
• Click Send to send it to the user. Notes written here will not be sent to the user.
• In the New notes section of the other fields, type your notes directly and click the save button.